Document Analyst

2 weeks ago

Winnipeg, Canada People Corporation Full time

This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients.

We are in search of a dynamic individual to join our team as a Document Analyst to actively contribute to the success of People Corporation by providing expertise in the drafting of Group Benefits Contracts and Booklets. The Document Analyst is responsible for the creation and maintenance of standard and customized contract and/or booklet documents, ensuring their accuracy and legality, while meeting or exceeding departmental service and quality standards. This exciting role includes the investigation of complex issues and management of client escalations.

If you are client-focused and understand the value and peace of mind that a clear description of benefits brings to our valued clients and their plan members, we would like to connect with you

**Key Responsibilities**:

- Create, customize and publish group benefits documents including insured and uninsured contract and/or booklet documents, ASO plan documents, and services agreements.
- Clarify information, resolve outstanding issues, involve other areas in the decision making process, such as underwriting, product development, client service, claims, marketing, legal, pricing, advisors, consultants and brokers, plan sponsors, carrier representatives and other third party administrators. This includes chairing meetings to develop, modify and approve contract wording.
- Coordinate, review and incorporate relevant feedback. Obtain the required approvals and sign-offs. Arrange for translation of documents.
- Review product specifications to develop new contract wording or revise existing wording. Write contract wording to ensure consistency with other contracts and administrative processes.
- Day-to-day management of client and advisor requests, and the ongoing general administration and maintenance of documentation activities.

**Preferred Experience & Abilities**:

- Minimum of three years of experience in the Group Benefits industry.
- Client focused with an unwavering commitment for service excellence.
- Advanced understanding of Group insurance benefits and provisions, and contract-related terminology.
- Proficient computer skills, specifically in MS Word. Knowledge of Excel would be an asset.
- Keen attention to details. Accuracy and quality control are extremely important.
- Excellent communication skills, both written and verbal, to interact with internal and external clients. French Bilingual would be an asset.
- Ability to multi-task and prioritize and work to deadlines to meet client and internal needs.
- Excellent problem solving and troubleshooting skills.
- Previous contract writing experience and project management skills would be an asset.
- Change management capabilities.

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