Implementation Manager, Mid-market, Specialty

3 weeks ago

Vancouver, Canada Procore Full time

We're looking for an **Implementation Manager** to create the foundation for long-lasting partnerships with our clients by helping them onboard and grow with Procore. In this role, you'll leverage a consultative approach to managing software implementations, conducting trainings, and increasing product adoption. You'll play an instrumental role in developing roll-out strategies and executing the implementation and onboarding of new accounts. To be successful, you're innovative, persuasive, creative, and have a genuine curiosity about your client's business. You're results-oriented, optimistic, possess a value-added mindset, and are proactive and adaptive to change.

While our Implementation team works closely with all levels of our organization, including our sales team, this position does not include any direct selling-related tasks or activities. Our Implementation team is solely focused on ensuring Procore's clients are well supported, educated, and fully adopted on our platform.

This position can be based remotely in British Columbia with some travel required (5-10%) to visit client sites, attend industry events, travel to other Procore offices, and more

**What you'll do**:

- Take new clients and transform them into Procore experts and evangelists through training (in person and remote via screen sharing software), support, and relationship management
- Provide the highest level of service and support to Procore's clients through diligent communication
- Collaborate with all levels of the Procore organization to develop best practices, connecting clients with Product Managers and Marketing to further client success and Procore's evolution as a market leader
- Complete immersion and mastery of Procore's product offerings, business model, services, emerging technologies, and Customer Success best practices

**What we're looking for**:

- Tech industry sophomores looking for a new challenge:_
- Previously managed implementation of SaaS software platforms, including onboarding, training, and new client relationships
- Construction or Commercial Real Estate pros looking to transition into a fast-paced software company:_
- Experience in project administration or management
- Procore platform users (highly preferred, not required)
- Must be technology evangelists and promoters of modernizing the Construction industry

**Additional Information**

**Perks & Benefits**

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

**About Us**

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

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