Operations Coordinator

1 month ago

Ottawa, Canada Canadian North Full time

The Operations Coordinator is responsible for supporting the execution of the day-of-flight operations. Decisions will be made first and foremost with a focus on safety and an eye to on-time performance and planning for any irregular operations proactively. The Operations Coordinators work with OCC, Flight Ops, Cargo, Ramp, Airports, and other internal and external stakeholders.

**This is a temporary position ending approximately July 7, 2024.**

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $25.00 per hour as per the UNIFOR Collective Agreement or commensurate with experience. In addition to the Northern Living Allowance.

Reporting to: Manager, Customer Service.

**Duties and Responsibilities**:

- Monitor day-of flight schedules and determine impact to operational teams on the ground;
- Liaise between OCC and operational teams to develop and communicate IROP contingency and recovery plans;
- Coordinate operational support requirements between flight crews, flight dispatch and airports;
- Prepare daily reports and operational status updates detailing operational highlights and concerns;
- Complete all checklists and provide comprehensive briefings during shift changes;
- Monitor AIMS/SABRE, SROP and incoming calls to provide timely and professional communication and ground support to operational teams and other stakeholders;
- Monitor all flight delays, cancellations, weather advisories, aircraft swaps, flight reroutes and other operational constraints and communicate these to affected stakeholders and flight crews;
- Manage aircraft stand assignments with external stakeholders and operational teams;
- Monitor and report on all delays;
- Ensure operational teams are aware of special handling requirements including passenger, baggage, and security; and
- Other duties as assigned.

**Skills and Qualifications**:

- Include, but not limited to, the following minimum skills and qualifications:_
- High school diploma or equivalent related work experience i.e. travel tourism education, customer service/airline experience, etc.;
- 1 year of previous related experience combined with 1-year previous supervisory experience;
- Must possess a working knowledge of the Sabre Computer System;
- Possess a knowledge of passenger check-in and baggage handling;
- Solid knowledge of passenger service, ticket counter related procedures, and airport functions;
- Strong Leadership skills;
- Excellent Customer Service Skills & training;
- Fluently bilingual in English and French or English and Inuktitut considered an asset;
- Must be familiar with all aspects paperwork/documentation for all passenger service functions;
- Solid organizational skills, problem solving skills, decision making skills, and prioritizing skills;
- Strong interpersonal and communication skills for internal and external customers;
- Working knowledge of Windows, Excel and Word;
- Must possess strong communication, and interpersonal skills;
- Experience in handling passengers with mobility needs;
- Willing to assist in all areas of passenger services;
- Willing to work irregular hours of operation and shift work; and
- Must obtain TSC radio license

Please note: Relocation assistance is not available for this position.

Please note: This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority. As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues
- but you are responsible for the shifts that you are scheduled. Employees will be given a minimum of (7) calendar days to select their shifts and the work schedule will be finalized (14) days prior to the effective date.

**Closing Date**:March 31, 2024.

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