Program Assistant

2 weeks ago


Halton, Canada Halton Region Full time

**Program Assistant (Infectious Disease Control)**:
At Halton Region, we treat everyone with respect, honesty, fairness and trust. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. Halton Region is committed to providing accommodation to individuals with disabilities throughout the recruitment process.

Employees of Public Health are expected to provide high quality programs and services including but not limited to sexual health, harm reduction and immunization clinic services by demonstrating respectful, inclusive, non-judgmental values.

**As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.**

**Posting ID**: 3615
**Department**: Health
**Division**: Infectious Disease Control
**Pay Range**: $26.59 - $35.44

**Job Type**: Contract < 1 Year
**Contract Duration**: 12 months
**Hours of Work**: 35 hours per week
**Work Location**:Halton Regional Centre - 1151 Bronte Road, Oakville
**Employee Group**: OCT
**Posting Date**:November 15, 2024
**Application Deadline**: November 21, 2024

**Job Summary**

This position provides administrative support to Infectious Disease Control (IDC) programs, responding to internal and external client inquiries, providing data management to support program requirements, supporting staff, and managing confidential correspondence and records.

**Duties & Responsibilities**
- Enters data, sort and generates reports on various database programs such as iPHIS, Siebel, Panorama, SAP, Halton SalesForce
- Provides data management to support the requirements of the Health Protection and Promotion Act
- Creates, monitor and adapts tracking of data to help maintain accountability with respect to Ministry and program outcomes/requirements
- Provides administrative support for external and internal program evaluation and consultations
- Prepares correspondence, memos, reports for IDC program staff
- Receives and processes confidential client health records or information
- Collates statistics for IDC programs
- Maintains filing systems for IDC program records
- Receives and records public inquiries and directs them to the appropriate program and staff persons
- Provides customer service to clients and health care providers through answering phone calls and service requests received and in person where applicable
- Functions as a member of the multi-disciplinary team, providing backup to other members of the administrative support group
- Communicates with internal and external partners as required
- Performs other duties as assigned

**Skills & Qualifications**
- Diploma in office administration from a recognized college with additional training in office/business software
- Minimum two (2) years of office/administrative experience
- Ability to enter large amounts of data with superior accuracy and attention to detail
- Minimum keyboarding speed of 55 wpm and knowledge of medical terminology
- Experience with preparation of correspondence such as memos and reports, phone/reception duties and file maintenance
- Ability to work in a team environment with excellent customer service skills, problem solving skills and organizational skills
- Excellent communication skills, both verbal and written
- Excellent working knowledge of Microsoft Office Suite and experience with data bases such as iPHIS, EMR’s, Siebel, Halton SalesForce, Panorama
- Demonstrated ability to learn a variety of software programs
- Strong ability to accept and value the clients we serve and project a non-judgmental attitude in all interactions
- Fluency in additional language(s) would be an asset
- A combination of relevant experience and equivalent education will also be considered

**Working/Employment Conditions**

**Working Conditions**:

- Flexibility to work outside of core business hours including evenings, weekends, and holidays may be required to meet program needs
- Travel throughout Halton Region will be required, and incumbent must provide their own transportation

**Employment Conditions**:

- Current (obtained within the past six (6) months, original and acceptable Criminal Records Check including Vulnerable Sector Screening by the first day of employment
- Current complete record of immunization according to the Ontario provincial immunization schedule including annual influenza immunization
- In accordance with requirements in Ontario Regulation 191/11 - Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Applications will be accepted until 11:59 p.m.



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