Helpdesk Intern

TBXI is a leader in the Managed IT and Print space offering a fun, dynamic workplace with a great team. TBXI has won multiple awards locally (Company of the Year, Business Excellence Award) and has been recognized as a leader in the community.

Come join our team

The job offers:
Competitive salary Benefits RRSP Matching

**Responsibilities**:

- Provide technical support for TBXI’s customers in Northwestern Ontario
- Manage and address inbound support requests for PC’s, mobile, and printers.
- Install, configure, and support Windows 10/11, Microsoft Azure, Microsoft Office 365,
- Windows Server, and network infrastructures.
- Workstation set-up and maintenance, including image deployment.
- Monitor and maintain network/server infrastructures for various clients.
- Maintain inventory for all PC and network related items for customers.
- Provide documentation for LAN configurations, installs, and software configurations.
- Work as part of a team assisting with operational and project tasks.
- Provide print hardware support and troubleshooting. Configuring and maintaining SharePoint sites and lists.
- Working with remote support and remote access tools.
- Working with third-party I.T. support

**Job Requirements**:

- Ability to independently troubleshoot and resolve issues.
- Excellent oral and written communication skills, interpersonal skills and the ability to work calmly and effectively in pressure situations and manage time effectively in a changing environment.
- Superior problem-solving skills and ability to troubleshoot in a logical fashion.
- Ability to work in a team environment and co-ordinate with individuals on job completions.
- Ability to operate within a collaborative team framework both in the workgroup and across the company.
- Work independently and be self-motivated to initiate work.
- Ability to be proactive and identify areas of improvement for customer
- Must be punctual and responsive to both customers and the team.
- Must have a valid driver’s license and vehicle
- Must reside in the city of Thunder Bay

**Additional Beneficial Skills**:

- Certifications (A+, Net+, Security+, MCSE/MCSA, MCITP, MCP)
- Experience and training on printer hardware

Pay: $40,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Life insurance
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person