Information Systems Technician
6 months ago
We believe that all technological solutions should be designed with security in mind and delivered with the friendliest service possible to ensure client satisfaction. We are looking for a like-minded information systems technician with a minimum of 3 years experience working at an MSP or relevant field to join our team.
The information systems technician is responsible for implementing, maintaining, troubleshooting and documenting informational systems as part of client support requests and internal projects. These systems include but are not limited to software, workstations, mobile devices, servers, data and voice networking equipment. Most of the work is performed remotely, however, some onsite visits may be required on occasion. As such, the applicant must posses a valid G class driver’s license and have access to a working vehicle.
Excellent verbal and written communication are required to work directly with clients and vendors to resolve requests in order of urgency and impact in a professional manner. Since security and client satisfaction are paramount, advanced attention to detail is required. Advanced troubleshooting abilities, knowledge of workstation and server Windows operating systems and networking concepts are a must.
Other responsibilities include monitoring the RMM suite, managing service tickets, creating or updating documentation as well as addressing automated alerts accordingly.
GENERAL DUTIES
- Delight our clients with a friendly, fast and helpful experience.
- Provide the client with remote and onsite troubleshooting.
- Implement, maintain and troubleshoot software, workstation, server and network equipment.
- Create and maintain documentation for both client and internal systems and processes.
USE OF OUR TICKETING SYSTEM
- Use our PSA to prioritize, action and escalate helpdesk tickets, service requests and projects.
- Manage and record all work though our PSA system.
- Ensure that tickets and projects are dealt with in a timely fashion as per the established SLAs and KPIs.
USE OF OUR MONITORING & MANAGEMENT TOOL
- Review regularly scheduled/automated actions as indicated by our processes.
- Ensure that backup and disaster recovery systems are functioning properly.
PROJECT WORK
- Assist with infrastructure implementation project delivery either remotely or onsite as required.
- Assist with audits and other discovery projects.
COMMUNICATION, REPORTING & RISK
- Escalate tickets that require senior team member support.
- Communicate with the clients while actioning tickets to ensure they are informed every step of the way; notify them of any changes or outages related to their issue.
- Submit timesheets & expense reports as indicated on their SOPs
- Identify, communicate and mitigate potential risks to clients and senior team members.
- Perform all tasks while maintaining best security practices.
TEAM WORK
- Follow scheduled client and team calls.
- Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
- Identify opportunities for improvement and make constructive suggestions for change.
- Contribute to the process of innovative change effectively.
- Undertake other duties as required by senior team members.
- Delegate tasks to other team members to ensure requests are actioned in a timely fashion.
SKILLS AND ATTRIBUTES Required
- Advanced ability to solve problems in fast paced environments
- Ability to work in both independent and team environments
- Desire to deliver the best possible client experience
- Excellent verbal and written communication
- Strong knowledge of computer hardware components.
- Strong knowledge of workstation and server Windows based operating systems.
- Strong knowledge of networking concepts (e.g. DNS, DHCP, ACLs, VPN) and networking equipment (e.g. switches, routers, firewalls, access points)
- Experience with remote access tools (e.g. TeamViewer, Splashtop, LogMeIn)
- Experience with Microsoft 365 and/or Microsoft Exchange.
- Ability to prioritize tasks based on urgency and client contracts
- Ability to lift heavier IT equipment (30+ lbs)
- Experience managing technical service tickets
- Post-secondary diploma or degree in information technology or relevant field
- Valid G class driver’s license
- 3-5 years experience in the IT field
- Criminal background check
Assets **Experience with RMM Tools and PSA software**
- **Experience with programming, scripting and/or structured query languages.**:
- Experience with Mac and Linux based operating systems
- Excellent verbal and written communication in French
- Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc
- Client Experience Certifications such as Helpdesk Habits etc
- Experience working in a Managed Service Provider (MSP) environment
Pay: $24.00-$32.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Frida
-
System Technician
5 months ago
North Bay, Canada North Bay Regional Health Centre Full time**EXTERNAL VACANCY** **ONE (1) PERMANENT FULL TIME SYSTEM TECHNICIAN** **INFORMATION SYSTEM TECHNOLOGY** **SALARY: FROM $59,260 TO $74,080 HOURLY BASED ON EXPERIENCE** Reporting to the Information Technology (IT) Manager, the System Technician will be responsible in assisting the Information Technology Support staff with ongoing user support by serving...
-
Information Management Technician
3 months ago
North Bay, Canada DenKar Controls Full time**Why DenKar Controls?** Joining DenKar Controls means being part of a company with a rich history dating back to 1993. Our success is not only rooted in technology but is also sustained by the exceptional individuals who make up our growing team. Join us, and be part of a company where success is both a tradition and a promise. **What we’re looking...
-
Information Systems Manager
5 months ago
North Vancouver, Canada Alpine West Systems Electrical Full timeEducation: Bachelor's degree - Experience: 5 years or more **Tasks**: - Plan and control budget and expenditures - Establish and implement policies and procedures for information systems - Authorize the development of specifications for products or services - Recruit, train and supervise staff - Assign, co-ordinate and review projects and programs - Plan,...
-
Information Systems Technician
6 months ago
Thunder Bay, Canada Digital Engineering, Inc. Full time**Why Join Digital Engineering** At Digital Engineering, our employees are our most valuable asset! Our team isn’t just a group of colleagues; we are a close-knit family that genuinely values one another. We are committed to creating a work environment where everyone can flourish and achieve their full potential. Here are just a few reasons why our...
-
Warranty Service Technician
6 months ago
North Bay, Canada Kohltech Windows & Entrance Systems Full timeKohltech Windows and Entrance Systems is one of Canada’s largest window and door manufacturers. We believe our growth and success can be directly attributed to the emphasis we place on service, quality, and innovation and the involvement, commitment and enthusiasm of our outstanding employees. Kohltech has manufacturing facilities in Nova Scotia, Ontario...
-
Information Technology
5 months ago
North York, Canada GlobeStar Systems Inc. Full timeWork Term: Permanent - Work Language: English - Hours: 37.5 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: Experience an asset **Work setting**: - Private company, corporation or industry **Tasks**: - Communicate electronically and in person with...
-
Information Technology
6 months ago
North York, Canada GlobeStar Systems Inc. Full timeEducation: Bachelor's degree - Experience: 1 year to less than 2 years **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain...
-
IT (Information Technology) Development Manager
3 months ago
North Bay, Canada CRC Solutions Full timeEducation: - Expérience: **Education**: - Bachelor's degree - or equivalent experience **Work setting**: - General office - Service **Tasks**: - Assign IT projects to systems analysts, programmers and other computer technicians - Coordinate IT projects, including the design and deployment of new IT systems and services - Direct and control daily...
-
Gas Technician
5 months ago
North Bay, Canada GHC Heating and Air Conditioning Full time**Job Position: Gas Fitter (Full - time or Part-time)** We are looking for Gas Technicians to join our growing team at **GHC Heating and Air Conditioning**! Our company provides services from many trades, including HVAC, electrical and plumbing. We are hoping to find more individuals to join the gas division of the company. As a Gas Technician, you will be...
-
Service Technician, Industrial Instruments
6 months ago
North Bay, Canada WipWare Inc. Full timeWork Term: Permanent - Work Language: English - Hours: 35 hours per week - Education: College/CEGEP - Experience: Will train - or equivalent experience **Tasks**: - Inspect and test operation of instruments and systems - Repair and adjust system components - Complete test and maintenance reports - Remove and replace defective parts - Calibrate components...
-
Service Technician
5 months ago
North Bay, Canada Motion Full time**SUMMARY**: Under direct supervision, the Service Technician repairs, services, and builds standard and custom systems for hydraulic, fluid power, electrical, and mechanical systems. The Service Technician will also work within the field between Thunder Bay and Sault St. Marie. **JOB DUTIES** - Disassembles, cleans, and inspects system components for...
-
IT (information technology) development manager
3 months ago
North Bay, Canada CRC Solutions Full timeEducation: Bachelor's degreeExperience: 5 years or more or equivalent experienceWork settingGeneral officeServiceTasksAssign IT projects to systems analysts, programmers and other computer techniciansCoordinate IT projects, including the design and deployment of new IT systems and servicesDirect and control daily operations Plan and control budget and...
-
IT (information technology) development manager
3 months ago
North Bay, Canada CRC Solutions Full timeEducation: Expérience: EducationBachelor's degree or equivalent experienceWork settingGeneral officeServiceTasksAssign IT projects to systems analysts, programmers and other computer techniciansCoordinate IT projects, including the design and deployment of new IT systems and servicesDirect and control daily operations Plan and control budget and...
-
Irrigation Technician
5 months ago
North Bay, Canada Tony's Mowing Plus Full time'''Job Summary''' We are seeking a skilled Irrigation Technician to join our team. As an Irrigation Technician, you will be responsible for maintaining and repairing irrigation systems to ensure the proper distribution of water to landscapes and gardens. If you have mechanical knowledge, experience in landscape maintenance, and enjoy working outdoors, we...
-
Cabling Technician
6 months ago
North Bay, Canada B.G.E Full timeMust be a Canadian resident and legally entitled to work in Canada Experience installing security equipment is mandatory, pay based on experience and qualifications. **Requirements**: - 1+ years of experience as an installer or technician. - Experience with Alarm Systems and basic understanding of relays and low voltage, Intercom, Terminating Data...
-
Geographic Information Systems
3 months ago
North Bay, Canada Blue Sky Economic Growth Corp Full timeGIS/Broadband Technology Coordinator The GIS Technology Coordinator is solely responsible for the maintenance and updating of Blue Sky Net’s BAIMAP (Broadband and Associated Infrastructure Mapping Analysis Project) and the OIAM(Ontario Internet Access Map) found at connectednorth.ca. Using skills as a GIS technician, they will work with municipalities,...
-
Repair Technician
4 weeks ago
North Bay, Canada Quantum Lifecycle Partners LP Full timeQuantum Lifecycle Partners LP is Canada's largest and most important integrated computer asset disposal and recycling processor. We are committed to the safe and secure reuse of electronics, the responsible recycling of electronics to divert waste from landfills and the recovery of natural resources from obsolete electronics. **Key Responsibilities**: -...
-
Quality Assurance Technician
4 weeks ago
North Bay, Canada Quantum Lifecycle Partners LP Full timeQuantum Lifecycle Partners LP is Canada's largest and most important integrated computer asset disposal and recycling processor. We are committed to the safe and secure reuse of electronics, the responsible recycling of electronics to divert waste from landfills and the recovery of natural resources from obsolete electronics. **Key Responsibilities**: -...
-
Electrical Systems Technician
4 weeks ago
Thunder Bay, Ontario, Canada Alstom Full timeAt Alstom, we're always looking for talented professionals to join our team in creating innovative transportation solutions. As an Electrical Systems Technician, you'll play a crucial role in ensuring the quality and reliability of our products.Key Responsibilities:Inspect and test electrical circuits, equipment, and motors in commercial products without...
-
Security Systems Technician
2 weeks ago
North Vancouver, Canada GESS Security Full timeJob description We work mainly in commercial and multi-residential properties. Work includes installation, programming, and maintenance/servicing of the following types of systems: - In-suite pre-wiring - Security Cameras - Alarm Systems - Access Control Systems - Systems Networking - Intercoms/Enterphones - External EMT piping/wire pulling -...