Coordinator, Digital

3 weeks ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**:Coordinator, Digital & Print Content

**DEPARTMENT**:Corporate Support Services

**POSTING NUMBER**:106061

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Temporary 12-Months

**HOURS OF WORK**:35 hour workweek

**LOCATION**:Hybrid Model*- when working onsite, you will report to the location of City Hall.

**SALARY GRADE**:4

**HIRING SALARY RANGE**:$76,866.00 - $86,474.00 per annum

**MAXIMUM OF SALARY RANGE**:$96,082.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:April 25, 2024

**CLOSING DATE**:May 2, 2024

**AREA OF RESPONSIBILITY**:
Reporting to the Manager, Creative Services, this role is responsible to coordinate, develop and execute Strategic Communication’s traditional and digital marketing programs, campaigns, activities and initiatives to increase public awareness, aid in building a positive reputation for our city through marketing communications. Act as a key source on the Creative Services team in coordinating digital and print content amongst departments, internal teams, external partners and stakeholders. This position project manages all citywide newsletters, both digital and print from concept to creation.

**OPERATION SUPPORT**
- Provide day-to-day traditional and digital creation, guidance and support for Marketing programs, processes, and project initiatives to meet operational needs and corporate service standards.
- Provide expertise in the development and support of new web based products and services as needs are identified.
- Enhance design and functionality by refining layout and navigation of multimedia content such as copy, photos, videos and usage on social media.
- Project manages and builds content for all citywide newsletters, both digital and print from concept to creation.
- Responsible for building all content, including writing and all visual content
- Ensures AODA compliance with regard to web content are upheld and other accessibility standards.

**CUSTOMER SERVICE**
- Act as a key source of contact and provide guidance, advice and support to ensure coordination meets operational needs and corporate service standards.
- Partner with Mayor’s Office, Councillors and operating departments to assist in the development of various types of content storytelling, from writing to visual content creation
- Collaborate within the Marketing team, Graphic designers, Production team, Media team and Communication Advisors in the development and support of marketing initiatives.
- Escalate complex issues to appropriate level for resolution.
- Build and maintain a relationship with cross-functional departments, team and management to support coordination and ensure a thorough understanding of operational needs.

**COMMUNICATION AND REPORTING**
- Prepare visual / digital proofs, presentations and concepts as required accurately by established timelines.
- Present and convey concepts using formal presentations and facilitative exercises.
- Develop, redesign and improve workflows, methodologies and processes for maintenance and development of quality information and content.
- Create and maintain documentation and ensure necessary sign-offs and approvals meet policies and confidentiality.
- Provide measurement statistics on digital marketing initiatives using analytic reporting tools.

**CORPORATE CONTRIBUTION**
- Conduct research using internal and external resources to gain insight of market trends, current programs, marketing techniques and communication modes to support management and recommend ways to improve business processes, service solutions and best practices.
- Ensure all materials produced conform to department procedures and guidelines while maintaining Corporate Visual standards
- Maintain knowledge City policies and practices, legislation, regulations and Standard Operating Procedures (SOPs).

**BUDGET SUPPORT**
- Use of effective resource and expense management at all times to meet corporate policies and guidelines.

**TEAMWORK AND COOPERATION**
- Participate in project coordination and team meetings as required to meet operational needs.
- Work well within diverse groups in support of operational goals and objectives.
- Demonstrate corporate values at all times.
- Participate as a member of cross-functional team.
- Provide support/backup as necessary.

**SELECTION CRITERIA**:
**EDUCATION**:

- Post-secondary degree or diploma in Graphic Design, Communications, Public Relations, Multimedia Studies or related field of study

**REQUIRED EXPERIENCE**:

- 3-5 years traditional and digital content development experience
- Experience in writing articles and editing for effective use on web and social platform posts
- Advanced experience with newsletters and social media tools including but not limited to Twitter, Facebook, Instagram

**OTHER SKILLS AND ASSETS**:

- Proficient in photo and video editing and publishing software such as but not limited to Adobe Creative Suite (Photoshop, Illustrator, InDesign

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