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Customer Information Representative, Part Time

4 weeks ago

Toronto, Canada Toronto Transit Commission Full time

**JOB INFORMATION**

**Requisition ID**: 8052
**Number of Vacancies**: 2
**Department**: Marketing and Customer Experience (20000003) - Customer Service (30000564)
**Salary Information**: $25.57 - $31.95
**Union**:ATU 113

**Pay Scale Group**: CS11
**Employment Type**: Regular Part Time
**Weekly Hours**: 28
**Off Days**: Varies
**Shift**: Day/Afternoon
**Posted On**: August 3, 2023
**Last Day to Apply**: August 9, 2023
**Reports to**:Supervisor

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

**JOB INFORMATION**:

- We are currently seeking two (2) Part Time Customer Information Representatives to work a 28-hour work week involving day/afternoon shifts and various off days.**KEY ACCOUNTABILITIES**:

- Answer telephone inquiries from the public on all aspects of TTC routes, schedules, fares, special services, stop locations, points of interest in Toronto, and routine inquiries relating to TTC policies.
- Provide first contact resolution, fill requests for TTC route schedules/literature, and redirect inquiries to appropriate departments.
- Provide transit information at outside events as required, and perform related duties as assigned.
- Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.

**SKILLS, KNOWLEDGE AND EXPERIENCE**:

- Good verbal communication skills including a patient, courteous manner and a clear voice to effectively deal with the public
- Excellent knowledge of the City of Toronto and related TTC services.
- Proficiency using a personal computer.
- Customer service experience, with proven superior customer service skills.
- Post-secondary education, previous call centre experience, and knowledge of a second language are assets.
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

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