Director, Technical Account Managment

5 days ago

Kanata, Canada Warner Bros. Discovery Full time

**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are **

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The **Global Partner Integration Team,** within the DTC Global Platform Team, owns and manages Go to Market partner integrations for WBD. These integrations focus on back office systems, such as authentication, authorization, shared identity, billing and entitlement services, along with apps placed on affiliate owned equipment (set top boxes STB). These integrations enable our partners to sell or bundle our services to their customers, and allow those customers access throughout our experiences. This team works with external Affiliates and Partners through the lifetime of their integration, along with internal engineering, distribution, product and other stakeholder teams to not only efficiently launch these integrations, but ensure that they remain effective through the lifetime of the partner relationship.

**Expectations**:
You will lead a regional Technical Account Management (TAM) team in the Global Partner Integrations space. Working with the affiliate from initial technical engagement through to launch is the primary responsibility of the Technical Account Manager (TAM) Team. TAMs are a technical point of contact for the partners we are integrating with, and they are the voice of the partners to our internal teams. They must be technically astute and able to assess the partner’s capability to perform an integration accurately. They work closely with their partner teams to thoroughly explain functionality and field all questions quickly and effectively. They can evaluate partners' designs and plans to identify and resolve all issues prior to implementation. TAM is responsible for identifying and defining requirements that are unique to partner integrations or devices, as well as driving technical negotiation and alignment with partners. They are responsible for driving partners to adapt to our standard integration architecture and only when standard integration is not achievable, make a decision that a bespoke integration is necessary. They work with both internal and external partner engineering teams as necessary, and are the SME for each individual integration that they own. TAM represents the voice of partners. They are expected to take a data-driven approach to provide key partner insights about the integrations, and use these insights to improve our integration experience.

They ensure that partners stay within the defined strategy of the Partner Integration Program, but if a partner is identified for bespoke work, have the ability to work with Product Management, Engineering, Program management, and other identified teams to work through solutions for implementing the bespoke work. These Specialists must have exceptional written and verbal communication skills with a background in technical production or program management, engineering, architecture, or some other technical role.

**Preferred Skills**:

- You have played a lead role in the delivery of a major product or feature launch, either as a technical account manager, product manager, program manager, engineer or solutions architect.
- You have mastered the skill to balance your technical depth, product knowledge, business understanding, organizational and communication skills to ensure that the right decisions are made when and wherever you are involved. You have a long track record proving this.
- You understand back office systems, such as authentication, authorization, identity management, billing, and entitlements, and have demonstrated your ability to deliver projects in these areas
- You understand affiliate equipment, including set top box, and understand how to work with the partner to integrate our app onto that equipment, and that equipment into our integrated framework.
- You are an effective communicator at all levels to all disciplines, from engineers to marketing/distribution to executive leaders, and also effectively communicate both internally and externally with the affiliates and partners in those same disciplines.
- You manage multiple stakeholders and projects, in various states of implementation, effectively.
- Lead planning, execution and delivery of projects across multiple teams (product and technology) around the world
- Communicate clearly, analyze technical designs, secure commitm

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