Group Product Manager

3 weeks ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

**Job Description**:
What You’ll Be Doing

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

Vendor & Stakeholder Management: Evaluate new and existing vendors who can help us realize the full potential — trading off between efficacy, user experience, and cost.

Strategic Initiatives: Working with Product Managers to develop long term strategies with our vendors, with a high focus on customer service and partnering for shared success.

Partner Performance: Manage and optimize the performance of assigned partners. Act as a key point of contact for partner relationships. Ensure regular partner business review meetings are occurring with the appropriate parties, as required by the service agreement or as directed.

Partner Governance: Ensure vendor governance activities are completed as required for assigned vendors to ensure adherence to contractual terms and CIBC policies (e.g. provide policy updates to vendors, obtain attestations from vendors, ensure change management procedures are followed). Maintain documentation demonstrating adherence for audit purposes.

Partner Enhancements: Develop an expert understanding of the assigned partner services/processes/costs/capabilities in order to support, analyze and manage change initiatives and issues resolution affecting the assigned partners. Partner with the vendors and internal stakeholders across CIBC to continuously launch, optimize, and scale services.

Contract Management: Manage business reviews that are triggered by partner contract events to determine any actions that may be necessary to ensure the contract supports the current business needs. Complete any analysis of partner performance, cost and services for contracts and provide change requirements to the Manager, Contract Services as required to ensure contracts reflect current business requirements. Facilitate discussions among CIBC stakeholders with the partner to reach agreement on the business terms of any contract updates and new contracts.

Business Continuity Coordinator: Overall LOB lead for business readiness to maintain critical functions in the event of an emergency or disruption. Develop, implement, maintain and regularly test LOB’s emergency response plan and operational recovery plan.

Who You Are- You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.- You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.- You can demonstrate experience and knowledge of CIBC policies, procedures, compliance guidelines, especially those related to vendor management.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

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