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Sales Manager

4 months ago

Kingston, Canada Delta Hotels by Marriott Kingston Waterfront Full time

**POSITION OVERVIEW**:
The Sales Manager is primarily responsible for the direct sales of existing and prospective clients in an effort to generate guest room, meeting and conference business while assisting in achieving overall hotel budgeted revenues.

This position is identified as an outside sales position that is responsible for achieving prospecting and revenue targets, while completing administrative requirements.

**KEY AREAS OF RESPONSIBILTY**:

- **SALES: This role must constantly be pursuing new business and actively prospecting to find revenue opportunities that will grow and develop guestroom and meetings business for the hotel. Building relationships and gaining repeat clients will be critical to maximizing revenue**_
- Provide clear and concise proposals highlighting client needs with hotel benefits to secure business opportunities
- Provide exceptional customer service
- Maximize hotel revenues through effective negotiation and selling to property features
- Prospect, develop and maintain accounts through consistent, proactive and targeted sales initiatives
- Pass leads to sister properties where appropriate
- Remain current with hotels competitive set
- Be part of client welcome team and maintain presence during event period in conjunction with banquet food and beverage team
- Conduct post-event follow up to evaluate client experience and attempt to re-book client’s future business
- Conduct site tours and entertain clients to build relationships long term while achieving personal targets.
- **REVENUE MANAGEMENT: This role must ensure that high demand periods are protected and that revenue is maximized through use of booking windows, length of event requirements, discounting practices, and upselling techniques.**_
- Propose, negotiate, and close business in the market segments assigned
- Maintain price and rate integrity using negotiation skills
- **ADMINISTRATIVE: This role must maintain accurate an accurate filing and client tracking system along with providing effective communications to the RDOS, GM, and other departments as required.**_
- Team lead on developing event details sheets and critical path communication with other departments
- Client liaison in signing final documents and client approvals
- Leads/participates in preconference meetings with clients and sales team
- Maintains up to date documentation available for review by team members as required
- Prepare weekly sales report, and attend sales meetings
- Ensure a smooth transition from sales to operations through active communication, particularly in 72 hours prior to event start
- **The above areas of responsibility are not all inclusive and may be amended from time to time.**_

**QUALIFICATIONS**:

- Minimum of 2 years of proven sales experience, preferably in a hotel environment
- Completion of a two year community college diploma in a related area or equivalent
- Ability to multitask while focusing on achievement of revenue and activity goals
- Strong written and verbal communication skills
- Client focused and a team player
- Ensure a professional appearance and attitude while on property, prepared to represent the hotel with limited notice
- Able to establish rapport with clients quickly to ensure guest satisfaction and repeat business
- Excellent analytical, problem solving, organizational and interpersonal skills
- Excellent time management skills with the ability to prioritize
- Detail oriented
- Highly motivated, self-starter, entrepreneurial, working with mínimal supervision
- Strong computer skills - Opera and Opera Sales & Catering experience an asset
- Must possess the ability to communicate effectively within a diverse team environment
- Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests
- Must be able to work general office hours (8:30/9:00am to 4:30/5:00pm) with occasional evenings and weekends
- We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status or family status of that person or that group or class of persons._
- We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply._
- We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodatio