Product Owner

6 days ago

Waterloo, Canada Sun Life Financial Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

A Product Owner creates the product roadmap and defines the strategic vision for their team based on the overall organization’s vision. They have a deep understanding of the financial industry, an interest in technology, and are able to advocate for user needs. A Product Owner demonstrates strategic thinking and manages dependencies with other teams while identifying, building, and managing strategic partnerships with various stakeholders. They work closely within their team to ensure feedback is translated into new developments. Product Owners will be accountable for specific journey OKRs based on the squad’s mission which focuses on Risk and Compliance. This role is aligned with the new Digital Enterprise model.

**What will you do?**
- Set ambitious and clear product vision and communicate vision effectively to stakeholders, the team, and the organization
- Collaborate with stakeholders to ensure digital vision and products align within team strategy and requirements
- Work closely with business leaders to establish each product’s business value, and support messaging, communication and customer outreach as necessary
- Prioritize and manage items in the backlog and maintain a backlog 3 to 4 sprints ahead of the team
- Utilize market and industry knowledge to translate user needs into user stories and acceptance criteria for their team
- Determine end-to-end team output strategy from inception to production
- Facilitate release planning with stakeholders as well as weekly demos
- Integrate usability studies and research into product requirements to enhance user satisfaction and ensure customer-driven design
- Be accountable for product-specific OKRs and communicate progress to stakeholders

**What do you need to succeed?**

**Domain Expertise**
- Proven knowledge of insurance space, 5+ years in industry with experience designing insurance products and channels
- Demonstrates knowledge of technology or ability to learn about technology and digital products, experience working on technical products is a plus
- Strong collaborator with cross-functional teams from technology, design, business, and operations
- Agile Experience
- Experienced in facilitating Agile ceremonies, managing a backlog/release plan, tracking team level metrics, removing blockers
- Strong understanding of Contact Centre infrastructure including Workforce Mgmt. IVR Routing and others

**Individual Skills**
- Ability to manage and lead the team to push the solution forwards
- Strong communication skills with comfort speaking with business stakeholders and influencing others
- Ability to navigate the organization at a senior level
- Ability collaborate & make decisions with squad Technical Lead
- Skilled in handling change management
- Passion to challenge the status quo, find new solutions and drive out-of-the-box ideas
- Believes in a non-hierarchical culture of collaboration, transparency, safety, and trust
- Not afraid to “roll up the sleeves” and seeks to go outside comfort zone to learn, pushing teams to do the same
- Empowers others to fail, learn, and grow
- Encourages an experimental mindset to drive innovation

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Sun Life is committed to the health and safety of all those in our workplaces and our communities. In accordance with Sun Life’s Vaccination Policy (Canada):

- Employees permitted to work remotely are required to be fully vaccinated against COVID-19 in order to attend a Sun Life office, Financial Centre or offsite location where activity related to Sun Life business occurs.
- Employees whose job duties require them to attend a Sun Life office, Financial Centre or offsite location for Sun Life business must be fully vaccinated against COVID-19 effective May 1st.
- Employees whose regular workplace is a Financial Centre and SLFD field leaders must be fully vaccinated against COVID-19 or participate in Sun Life’s Rapid Screening Program to attend a Financial Centre or an offsite event.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
74,900/74 900 - 125,900/125 900

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