Technical Expert

2 weeks ago

Québec, Canada BIM Track Full time

Become an integral part of our customer journey through various customer interactions. Customer success at BIM Track is unique and challenging. You should know that we think about customer experience differently. It is all about proactively getting customers to where they need to be. How? Our all-remote team works closely with customers to highlight what's possible with our software — from conducting virtual product tours to sharing product best practices drawn from personal experience with one goal in mind: our users must take the most out of our software.

**ABOUT THE COMPANY**

In a nutshell, we're sure you'll be interested to know that we're a passionate bunch of people, bringing to market BIM Track, a truly useful collaboration platform for the construction industry that makes the work lives of our customers more manageable and more successful. We feel a little bit like a wingman because our product is there to help our customers do their best work while removing headaches in the process. We launched the product in 2016, and we’re a fast-paced, fast-growing company.

The BIM Track logo has found a home on every continent and is used by design firms, general contractors, and construction managers globally. We hire clever, intelligent, übercompetent but totally down-to-earth people. We're respectfully proud of what we are bringing to market and also of the way we're doing it We don't just make great products - we make them with passion for great people, and we do it with humility - checking our egos at the door.

**What you'll do**
- Work in collaboration with our clients and other internal stakeholders in different areas such as

**Learn**
- Obtain and maintain a thorough knowledge of the product and its capabilities
- Develop their technical skills to become proficient in every Add-In
- Stay tuned to all new platforms our Customer Base will use
- Collaborate with the Product Specialist

**Support**
- Help our clients to implement the product on their projects in the most efficient ways
- Being available for the Account manager who needs Technical support for their Customers

**Teach**
- Develop Documentation on their Learning
- Sync with the technical writer to keep the knowledge base up-to-date and to suggest improvement
- Host Webinars for Internal and External Audience

**Communicate**
- Provide product feedback to help shape future versions of the product how customers will use the new features
- Gather the product information to prioritize it and take the ownership of the transmission to the product team
- Collaborate with UX/UI Team to provide customers feedback or ideas on best practices
- Provide feedback to the product team on

**Optimize**

**You'll be in charge of**
- Knowing everything about BIM Track
- Continuously develop the technical skills on Add-in platform
- Support the customers in their technical requirements
- Work in partnership with the CSM and support them for the technical side of their relationship with the customer
- Document your learning
- Enhance the skills of our customer base
- Animate workshop, webinar
- Support the development of the BIM Track Academy

**You'll need**
- Coming from the Construction Industry
- Knowledge of the Autodesk suite is an asset
- Bilingual or Unilingual English
- Be comfortable exploring and investigating a SaaS Platform
- Customer Management Skills
- Support Skills for the Onboarding Process
- Passionate about Technical Investigation
- Continuous Skills Development in BIM and the Technology around it
- Interest in Teamwork and Collaboration

**Soft Skills**:

- Attention to detail
- Structured
- Patience
- Excellent listening
- Team Player

**Why you should join us?**
- Continuous training
- Flexible schedule
- Start-up environment
- Hybrid work mode
- Tech company
- Health benefits
- Health expense account
- Professional and confidential employee assistance program
- Access to telemedicine
- Sick and personal days
- Employer participation in the pension plan
- **WORK WITH AMAZING COLLEAGUES **

Type d'emploi : Temps plein, Permanent

Salaire : à partir de 65 000,00$ par an

Avantages:

- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Congés de Vacances et Compensatoires
- Événements d'Entreprise
- Formation linguistique offerte
- Horaires flexibles
- Horaires flexibles
- Programme d'Aide aux Employés
- Programmes de Bien-être
- REER Collectif
- Régime de retraite
- Tenue Décontractée
- Travail à domicile

Horaires de travail:

- 8 Heures
- Du Lundi au Vendredi

Capacité à faire le trajet ou à déménager:

- MONTRÉAL, QC: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Souhaité)

Lieu du poste : Télétravail hybride à MONTRÉAL, QC

  • Technical Support Agent

    3 days ago

    Québec, Canada GSOFT Full time

    Company Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...

  • SAP Pm Expert Solution Design

    4 weeks ago

    Québec, Canada Canadian National Railway Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...

  • Staff Technical Support Technician

    3 weeks ago

    Québec, QC, Canada ABB Full time

    Technical Support Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. ABB's Measurement...

  • Technical Support Specialist

    3 weeks ago

    Québec, QC, Canada ABB Full time

    Technical Support Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Underwriter, Technical Risks

    1 week ago

    Québec City, Canada Northbridge Financial Corporation Full time

    What it’s like to be a Northbridge Underwriter Our Underwriters customize solutions for our commercial clients when they need insurance products to cover our large, commercial technical risks. They work closely with our Risk Services and Claims departments to get a holistic picture of each risk and make Underwriting decisions that make sense for all...

  • Technical Support

    3 weeks ago

    Québec City, Canada Harris Computer Full time

    ACCEO Retail Solutions conçoit, développe et déploie des solutions logicielles et matérielles clés en main pour les détaillants qui leur fournissent des solutions complètes de gestion de la vente au détail, allant de la gestion des stocks à la gestion des commandes, en passant par la gestion des promotions, les programmes de fidélisation, le...

  • Technical Support Agent

    4 weeks ago

    Québec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Lead Technical Quality Manager

    7 days ago

    Québec, Canada SAP Full time

    **We help the world run better** The **TQM Lead Engagement Engineer** works for customers with Premium Engagement contracts, such as SAP MaxAttention or SAP ActiveAttention. The aim of this role is to support a long-term engagement between the customer and SAP. Engagements will cover topics related to operation and the adoption of digital innovation in SAP...

  • Electrical Forensic Engineer

    4 weeks ago

    Québec, QC, Canada CEP Forensic Inc. Full time

    Job Description Posted Friday, May 13, 2022 at 4:00 AM Chez At CEP, we have engineers, scientists, professionals, forensic experts… but above all, we have determination! We believe that the best way to develop your potential while having fun is to not take yourself too seriously. In our team, discipline and a sense of humour work hand in hand to create a...

  • Senior project automation manager

    1 day ago

    Québec, Canada Fed Manutech Full time

    Hello, I'm Rayan MERRIEN, FED ManuTech Recruitment Consultant, a specialist in temporary and permanent recruitment for the engineering and manufacturing professions. We're experts who speak your language. We are committed to supporting you throughout your job search and at every stage of your career. Hello, I'm Rayan MERRIEN, FED ManuTech Recruitment...

  • Senior project automation manager

    2 weeks ago

    Québec, Canada Fed Manutech Full time

    Hello, I'm Rayan MERRIEN, FED ManuTech Recruitment Consultant, a specialist in temporary and permanent recruitment for the engineering and manufacturing professions. We're experts who speak your language. We are committed to supporting you throughout your job search and at every stage of your career. Hello, I'm Rayan MERRIEN, FED ManuTech Recruitment...

  • Electrical Engineer

    5 days ago

    Québec, Canada Fed Manutech Full time

    Hi I'm Rayan MERRIEN, Fed ManuTech recruitment specialist, specialized in temporary and permanent recruitment for the engineering and manufacturing industries. We are are all experts and speak your language. We are committed to supporting you throughout your job search and at each stage of your career. Bonjour, je suis Rayan MERRIEN, Conseiller en...

  • Bilingual AEC Pre-Sales Solutions Consultant

    5 days ago

    Québec, Canada SolidCAD Full time

    Overview A Pre-Sales Solutions Consultant provides technical guidance and support to the sales team and potential customers during the pre-sales phase. The role involves understanding customer needs to solve a problem or achieve a desired outcome and liaising with management and technical staff. This includes demonstrating and planning solutions to assist in...

  • Bilingual AEC Pre-Sales Solutions Consultant

    4 days ago

    Québec, Canada SolidCAD Full time

    Overview A Pre-Sales Solutions Consultant provides technical guidance and support to the sales team and potential customers during the pre-sales phase. The role involves understanding customer needs to solve a problem or achieve a desired outcome and liaising with management and technical staff. This includes demonstrating and planning solutions to assist in...

  • Bilingual AEC Pre-Sales Solutions Consultant

    4 days ago

    Québec, Canada SolidCAD Full time

    Overview A Pre-Sales Solutions Consultant provides technical guidance and support to the sales team and potential customers during the pre-sales phase. The role involves understanding customer needs to solve a problem or achieve a desired outcome and liaising with management and technical staff. This includes demonstrating and planning solutions to assist in...

  • Technician, General Finance and Accounting

    4 weeks ago

    Québec, Canada Desjardins Full time

    Temporary position for 12 months. As a finance and general accounting technician, you help manage financial accounts in accordance with the organization’s objectives by producing reports; performing audits, inspections and financial simulations; and analyzing risks, profits and losses. In addition to ensuring financial performance, you help plan and...

  • Financial Controller

    2 weeks ago

    Québec, Canada Fed Finance Full time

    Founded in 2001, Fed Finance specializes in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career. Hi, I'm Christina, Recruitment and Business Development Consultant with Fed...

  • Technical Support

    3 weeks ago

    Québec City, Canada ACCEO Solutions Full time

    ACCEO Retail Solutions conçoit, développe et déploie des solutions logicielles et matérielles clés en main pour les détaillants qui leur fournissent des solutions complètes de gestion de la vente au détail, allant de la gestion des stocks à la gestion des commandes, en passant par la gestion des promotions, les programmes de fidélisation, le...

  • Bilingual AEC Pre-Sales Solutions Consultant

    2 days ago

    Québec, Canada SolidCAD Full time

    OverviewA Pre-Sales Solutions Consultant provides technical guidance and support to the sales team and potential customers during the pre-sales phase. The role involves understanding customer needs to solve a problem or achieve a desired outcome and liaising with management and technical staff. This includes demonstrating and planning solutions to assist in...

  • Installation Specialist

    3 weeks ago

    Québec City, Canada Westlake Full time

    Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.​ SUMMARY The Installation Specialist will serve as the technical subject matter expert and be responsible for...