Training & Development Specialist - Finance and

3 weeks ago

Winnipeg, Canada AutoCanada Inc. Full time

**AutoCanada**

**Training & Development Specialist** - Finance and Insurance

**Prairie Region** (Winnipeg, Manitoba or Saskatoon, Saskatchewan Preferred)

Are you looking to drive your career forward?

We’re looking for someone who will be a key driver in expanding and growing our F&I business by creating, delivering, and supporting through holistic coaching of our F&I Associates on best-in-class methods that ultimately result in exceptional customer service and performance.

Reporting to the Director of Training and Development, you will be responsible for leading the F&I Training initiatives of AutoCanada within the Prairie Region and working closely with the team of F&I trainers.

**What’s in it for you?**
- Competitive compensation package
- Health and Dental Benefits
- Life Insurance
- Employee Vehicle Purchase Plan
- Employee and Family Assistance Program

**The Responsibilities**
- Work closely with the Director, Training & Development to facilitate a formal training plan.
- Analyze each dealership’s performance reports and create a training plan, and schedule, to address identified opportunities for growth or improved performance.
- Deliver training using a variety of methods, including, providing training material, training aids, and technical documents for in-person, telephonic, and web-based training sessions and train-the-trainer workshops.
- Follow-up on the performance of action plans with General Managers, General Sales Managers, and FSMs as appropriate.
- Teach in a classroom setting, as well as one-on-one or in live customer situations.
- Liaise with other AutoCanada Training and Development Specialists across the country sharing best practices and business insights.
- Liaise with Finance Directors within your region including hosting monthly and/or quarterly Finance Director meetings focused on performance, strategy, and train-the-trainer sessions.
- Attend external courses from time to time related to general training techniques (i.e. train-the-trainer) and/or F&I-specific training.
- Assist with general inquires related to F&I at the dealership level.
- Develop a strong working knowledge of Unifi 2.0.
- Ability to travel outside of province one week per month is a must.

**Your Capabilities and Credentials**
- Must have a minimum of two years’ experience as BOTH Financial Service Manager & Sales Manager.
- Proven F&I averages and penetration rates, as well as consistently above average NPS/CSI scores.
- Exceptional communication and presentation skills.
- Strong organizational, analytical, and project management skills with a keen ability to prioritize.
- Ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor, and evaluate progress).
- Familiar with training, course design, development, and evaluation.
- Strong time management, prioritization, and independent problem-solving skills.
- An understanding of organizational training and development methodologies and adult learning principles including leadership, organizational effectiveness, curriculum/training design, coaching, business culture, change and succession management.
- Experience in training delivery or strong facilitation, presentation, and public speaking skills.
- Strong verbal, written, and interpersonal communication skills.
- Excellent customer service skills and the ability to influence.
- Previously completed training courses/experience would be considered an asset.
- Must possess a valid Driver’s License and have a safe driving record.
- Must be local to Winnipeg or Saskatoon.
- Prairie Region travel is a requirement of the role and could be up to 50% of the time depending on the location of your “home base”.

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