Regional Training
5 months ago
**Regional Training & Development Specialist - Finance and Insurance**
**AutoCanada**
**Hamilton, Burlington, Oakville, Mississauga**
At AutoCanada we are passionate about our business, customers, and talent To be successful we need the best people to curate exceptional experiences for our customers.
As a company we are committed to providing our employees with meaningful and challenging work, an engaging and collaborative environment, recognition for performance, and opportunities for growth and advancement.
**What We Offer**
- Exceptional base salary
- Generous incentive plan
- Health and Dental benefits
- An exciting, growing business
**The Opportunity**
The role is driven by data, collaboration with the individual stores and facilitated by the Director, Training & Development. You will be a key driver in expanding and growing the F&I business by creating, delivering, and supporting through holistic coaching of our F&I Associates, as well as our stores, on best-in-class methods that ultimately result in exceptional customer service and performance.
This role works with a greater team of trainers, reporting to the Senior Training & Development Specialist, Ontario. You will be responsible to lead training F&I Training initiatives of AutoCanada within your region.
**Your Key Responsibilities**
- Work closely with the Senior Training & Development Specialist to facilitate a formal training plan.
- Analyze each dealership’s performance reports and create a training plan, and schedule, to address identified opportunities for growth or improved performance.
- Deliver training using a variety of methods, including providing training material, training aids and technical documents for in-person, telephonic and web-based training sessions and train-the-trainer workshops.
- Follow-up on performance of action plans with General Managers, General Sales Managers and FSMs as appropriate.
- Teach in a classroom setting, as well as one-on-one or in live customer situations.
- Liaise with other AutoCanada Training and Development Specialists across the country sharing best practices and business insights.
- Liase with Finance Directors within your region including hosting monthly and/or quarterly Finance Director meetings focused on performance, strategy, and train-the-trainer sessions.
- Attend external courses from time to time related to general training techniques (i.e., train-the-trainer) and/or F&I specific training.
- Assist with general inquiries related to F&I at the dealership level.
- Develop a strong working knowledge of Unifi 2.0.
- Travel outside of region may be required approximately once per quarter.
**Your Capabilities and Credentials**
- Must have _a minimum of_ 2 years’ experience as BOTH Financial Service Manager & Sales Manager (GSM experience is a bonus)
- Proven F&I averages and penetration rates, as well as consistently above average NPS/CSI scores.
- Exceptional communication and presentation skills.
- Strong organizational, analytical, and project management skills with a keen ability to prioritize.
- Ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate progress).
- Familiar with training, course design, development, and evaluation.
- Strong time management, prioritization, and independent problem-solving skills.
- An understanding of organizational training and development methodologies and adult learning principles including leadership, organizational effectiveness, curriculum / training design, coaching, business culture, change and succession management.
- Experience in training delivery or strong facilitation, presentation, and public speaking skills.
- Strong verbal, written and interpersonal communication skills.
- Excellent customer service skills and the ability to influence.
- Previously completed training courses/experience would be considered an asset.
- Must possess a valid Driver’s License and have a safe driving record.
- Must be local to Montreal.
We thank all applicants for their interest; however only those selected for an interview will be contacted.At AutoCanada, we are dedicated to fostering diversity and inclusivity. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.
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