Bilingual Disability Claims Administrator

3 weeks ago

Toronto, Canada Manion Wilkins & Associates Full time

Are you looking to gain experience and get your foot in the door? Maybe you're fresh out of College/ University or perhaps you've got some administrative experience and are looking for an opportunity to grow within a thriving company?

You want a fun, vibrant work environment with a sense of belonging, and a chance to grow your career?

Either way, we’re looking for a talented **Bilingual** **Disability Claims Administrator** to join our growing, close-knit team. This position has the opportunity to be hybrid out of our Etobicoke Office, or remote.

We’re Manion, a Canadian third party administrator of group benefits. We provide solutions to streamline the benefits process for large carriers and small businesses. Our work makes it possible for more Canadians to live healthy lives. We hope you’ll join us.

In this entry-level role, you’ll be providing support to our Disability Claims Department through direct contact with internal and external clients and the preparation and back-up of online reporting. You will ensure claims are registered promptly and accurately, offer support to disability claims examiners, team lead and manager by managing all department related administrative tasks. You’ll be communicating with clients over the phone who may be ill or upset, so strong customer service skills are a must.

You are able to work independently with little supervision. You work successfully under pressure, managing multiple priorities (with frequent interruptions) in order to maintain department requirements and deadlines. As you’ll be handling sensitive information, the ability to maintain the confidentiality and security of client files and data is of the utmost importance.

More specifically, your duties will include:

- Direct response to Disability Claims queries utilizing the automated claims payment system and other related systems as required.
- Assist clients with high level of proficiency while providing correct information specific to their group plan.
- Address angry or upset clients in a calm manner to resolve issue and escalate if necessary to claims examiner or manager.
- Register disability claims within 24 hours of receipt and provide, relay and document details with a 95% accuracy rating.
- Efficient referral of calls to the Disability Case Managers as required.
- Handling claims administration for disability only block.
- Ensures client files are kept up-to-date.
- Ensures that disability claim cheques are prepared, mailed daily and/or sent via courier.
- Preparing forms, letters, reports and presentations through the use of Word, Excel and Power Point.
- Preparation of required month-end reports, quarterly reports and balancing.
- Devise solutions to administrative issues, investigate, research and ask the right questions to be able to determine next step or workable solution.
- Communicates in a professional manner with all contacts, ensuring that only allowable information is released to recognized recipients by adhering to the requirements of the company’s Privacy Policy and the Confidentiality Policy.
- Keeps abreast of industry and government requirements.
- Ensures the Manager is consistently kept up-to-date on problems or areas of concern that require special attention.

**Qualifications**
- Post-secondary diploma from a recognized college or university
- Two to five years related experience
- Bilingual is French is required, Mandarin, Cantonese or Arabic would be considered an asset.
- Client-focused customer service skills
- Ability to work well in a professional cohesive unit
- Time management skills: must be able to handle pressure, work volume, meet deadlines and adhere to departmental standards.
- Superior organizational skills
- Proficient in using Microsoft technology including Word, Excel, and PowerPoint
- Group Benefits administration experience an asset.

**The Right Fit**

We’re looking for more than just outstanding customer service and organization skills. We want to find the right fit for our team. You’ll be a perfect fit if you have:

- **Resilient** - you know how to juggle deadlines and competing demands. When you’re under pressure, you rise to the occasion.
- **A people person** - you build strong working relationships with different personalities quickly. People enjoy being around you.
- **Curious and Innovative**:

- you generate new and innovative approaches to problems. You ask questions and respectfully challenge current processes.
- **Customer-focused** - in everything you do, you consider the people we serve.
- **Organized and detail-oriented **- since every claim is different, timelines and demands differ, you know how to track everything so nothing is mishandled. You can pick out errors with ease, and are naturally meticulous. Our standard of 95% accuracy doesn’t worry you one bit.
- **A strong communicator** - you’ll be contacting insurance agencies and medical practices for information on policies and services. You can speak and

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