Student Success Multi-campus Testing Officer

2 weeks ago

Hamilton, Canada Mohawk College Full time

**Student Success Multi-Campus Testing Officer** Status**:Full Time

**Hours**: Monday - Friday, 35 hours/week

**Home Campus**: Fennell

**Payband**: G

**Rate of Pay**:$30.87

**Posting Date**:January 24th, 2023

**Closing Date**: January 30th, 2023 at 7:00 pm EST

We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

**Student Success Multi-Campus Testing Support Officer**

Reporting to the Manager of the Testing Centres, the Student Success Multi-Campus Testing Support Officer supports, implements, evaluates, and promotes testing services for the Fennell, Stoney Creek and IAHS Mohawk Testing Centres including External Testing, Accommodated Testing, Missed and Makeup Testing, Assessments for Success, Technical Safety and Standards Authority (TSSA) Testing, and Pre-Admission Testing. They will also be responsible for supporting other student success initiatives at all campuses as required.

**Responsibilities**:
The duties of this position include, but are not limited to:
**Operations and Programming**
- Investigate, determine and administer processes to support day-to-day operations of the Testing Centre including External Testing, Academic Testing (Accommodated and Missed/Makeup Testing), Assessments for Success, Apprenticeship Exemption Testing, TSSA Exams, and Pre-Admissions testing, such as arranging for invigilators, answering staff inquiries, troubleshooting student scheduling conflicts and coordinating testing session
- Determine follow up with students or faculty if accurate test bookings policies and procedures are not being followed
- Extracts, compiles, manipulates, verifies and inputs data into customized databases to ensure seamless testing processes
- Prepare and disseminate the reports following department protocols.
- Meet, inform and offer solutions to research needs of the department.
- Troubleshoot and resolve system problems.

**Information and Data Management**
- With a focus on all three campuses, Fennell, IAHS and Stoney Creek, determine the best means to manage the scheduling and registration for all incoming testing requests.
- Manipulate and input data from online student test bookings ensuring students are correctly booking their accommodated test appointment as well as determine trends to support each satellite campus
- Assist with preparation for upcoming testing cycle by contacting and meeting with all affected departments of all three campuses, verifying testing policies, providing information to staff members, preparing literature to send to students and updating customized database.
- Resolve technical issues, troubleshoot system errors and make technical modifications as needed during testing periods at various times, including evenings and weekends, and at all Mohawk College campuses.
- Consult and initiate, as needed, close communication with the Testing Centre Manager
to assist in the preparation, manipulation, retrieval, compilation and analysis of data as
required for various research projects.
- Create monthly statistical reports for the Testing Centre Manager to be compiled and
disseminated throughout the Dean of Students area

**Student & Staff Liaison**
- Respond to faculty and student questions related to services offered in the Testing Centre and make referrals to internal College departments as required when responding to questions.
- Develop relationships with the Accessibility counsellors, teaching faculty and program coordinators at the satellite campuses in order to troubleshoot, consult and implement solutions to ensure optimum conditions are in place for the student testing environment.
- Establish and maintain rapport with all third party software technical support personnel
- Be familiar with the following policies: Testing Centre Policy, Mohawk College Academic Accommodations policy, Academic Accommodation for Students with Disabilities Policy, Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.
- Participate in and follow all departmental safety training and precautions
- Participate in regular staff meetings with the manager and team
- Liaise with the Adaptive Technologist to troubleshoot assistive software used when testing
- Work with other Testing Center staff to develop and implement faculty and student workshops on testing center services, processes, and procedures.

**All Other Duties as Assigned**
- Provide support to Testing Centre part-time staff and invigilators.
- Oversee the scheduling and administration of External Proctoring services by liai

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