Floor Manager

5 months ago

Toronto, Canada Oak+Fort - ON Sherway Gardens Full time

**Why Oak?**

OAK + FORT is a fashion and lifestyle brand that provides attainable luxuries consisting of modern essentials in full collections of womenswear, menswear, accessories, jewelry, beauty, and homeware. We are a female-founded and led business that is brought together by a passionate group of people with a natural bond over an aesthetic vision that radiates throughout our collections. From our first studio that opened in 2010 in Vancouver, BC, we now have 40+ locations across North America with a global e-commerce presence.

At the heart and core of it all, it’s our people that matter most. We offer a work ethos that is driven by endless passion, intellectual curiosity, and perennial creativity. Here you get the opportunity to influence our global strategy and growth, while working alongside incredibly talented people.

**What You’ll Do**:
As the Floor Manager you will lead and support with client service, sales, overall productivity, visual merchandising, and people management functions of your store. You will support adherence to store and district goals, operational excellence, alignment with company concepts and culture to drive maximum profitability and compliance with company goals and priorities.

**What You’re Responsible For**:
**_
Sales Generation_**
- Meet minimum sales requirements based on store volume
- Provide exceptional client experience by executing OAK+FORT Sales Culture
- Be a brand ambassador by keeping up with new arrivals, product knowledge, and
- wearing current merchandise
- Ensure store team processes cash desk operations with engagement, efficiency,
- and accuracy
- Respond and appropriately resolve customer complaints and service opportunities

**_
Staff Development_**
- Support training and development of high performing staff to maximize productivity
- Provide timely feedback and active informal training to staff
- Ensure staff are adhering to OAK+FORT Sales Culture and service expectations

**_
Store Functionality_**
- Participate in execution of floor management
- Ensure the right quantity of stock is in the right place at the right time
- Maintain proper presentation of merchandise in accordance to corporate directives
- Oversee and participate in stock room set-up and organization
- Influence and support others through building presence
- Communicate effectively both verbally and in writing
- Manage time and priorities effectively
- Build constructive and effective relationships with the store team
- Present ideas and recommendations in a professional, organized and logical manner

**What We’re Looking For**:

- Retail leadership and/or key holder experience
- Experience in customer services, sales and clientelling
- Ability to influence and drive results through others
- Strong business acumen
- Ability to communicate and coach effectively
- Adaptable and resourceful
- Focus on people development and career growth
- Present ideas and recommendations in a professional, organized, and logical manner

**Why You’ll Love It Here**:

- Bonus + commission program
- Extremely generous employee discount starting from day one
- Health and dental benefits (for eligible full-time positions only)
- Paid vacation time off (for eligible full-time positions only)
- An opportunity be a part of our growth journey
- Access to training and development programs
- Work amongst an exceptionally talented team

**Our Values**:
**ABOVE + BEYOND**

We strive for something greater than ourselves.

**SELF STARTER**

Entrepreneurship is the mindset that leads to endless curiosity and continuous improvement.

**UNIQUELY YOU**

We practice acceptance through open-mindedness and personal responsibility.

**CHANGE DRIVER**

We embrace change and never fear what’s next.

**PEOPLE POWERED**

At the core of our brand we are powered by each other.

**Our Hiring Process**:

- Your first connection is a 30-minute phone interview.
- You can expect potentially two additional interviews with the hiring team.
- We will request references + a background check before moving to a final offer.
- Requests for accommodation due to any disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture team.Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location._

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