Field Service Representative

4 months ago

London, Canada Beckman Coulter Diagnostics Full time

**Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.**

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The **Field Service Representative** (FSR) for Beckman Coulter Diagnostics is responsible for providing outstanding customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments.

This position is part of the Chemistry Field Service Organization based in the Kitchener/London Area and will be responsible for supporting the surrounding areas. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Field Service Representative team and report to the Ontario District Manager responsible for providing frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting. The Field Service Representative uses critical thinking to resolve issues within defined procedures and practices to determine appropriate action to rapidly repair instrumentation. FSRs also provide training to our customers, verify the operational performance of the instrumentation, and data quality of systems ensuring we provide the most accurate results in the marketplace. This in turn will lead to your success, as well as the overall team success. If you thrive in a fast-paced role and want to work to build a world-class service organization—read on.

**In this role, you will have the opportunity to**:

- Serve as lead to assigned customers and under mínimal supervision complete troubleshooting, installation, validation, maintenance, and service repair needs on designated instrumentation. Complete on-time and accurate: Preventative Maintenance, Field Modifications, instrument repairs, and work-order / service call documentation.
- Provide excellent and efficient customer service to Beckman Coulter’s customers, along with technical training on products. Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
- Travel throughout the district’s territory, and or Canada, experiencing all the various places our instrumentation is utilized.

**The essential requirements of the job include**:

- Technical diploma in Biomedical, Electronics, or related field with minimum of 1 year of relatable experience (field service experience preferred).
- Ability to travel to and from the United States of America, a valid driver's license, and meeting Beckman Coulter safe driver criteria that complies with the Danaher Company Vehicle Policy, and vendor credentialing requirements. This includes without limitation: immunizations, COVID vaccinations and various trainings.
- Moving equipment weighing up to 50 pounds. This would be to include tools, replacement parts, consumables etc.

**It would be a plus if you also possess previous experience in**:

- Servicing any of the following instrumentations: hematology, chemistry, immunochemistry.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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