Live Chat Agent

5 months ago


Edmonton, Canada The Brick Full time

Is this job for you?:
Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

**WELCOME HOME**

The Brick is actively seeking to expand our Customer Experience Team. We need enthusiastic people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience with our high energy team.

** THIS IS NOT A REMOTE POSITION**

**Responsibilities**:

- Process requests for product returns, price matches, warranties, etc.
- Follow up on orders and any research related to them
- Follow up with our warehouse, marketing, or product content teams as needed
- Remain vigilant in the face of potential fraud
- Manage several tasks at once

Qualifications:

- Ability to promote excellence in customer service
- Must be willing to travel to and work from one of our many store-front locations
- Experience in Live Chat, Zendesk, Shopify is an asset
- Bi-lingual English French is an asset
- Retail experience is an asset

Why The Brick?:

- Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family
- Competitive pay
- Paid training
- Career progression program
- Access to free personal development training
- Employee discounts & Personal "Paid" days off
- Recognition, incentives, prizes and giveaways
- Be a part of Canada’s largest home furnishings retailer
- We welcome all abilities to apply.

We thank all those who apply; however, only those applicants chosen for an interview will be contacted.


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