Customer Service Coordinator

3 months ago

Edmonton, Canada University of Alberta Full time

**Department** VPFO CCR Services Admin

**Salary range** $54,764.33 to $73,940.15

**Hours per week** 40

**Grade** 7

**Posted date** October 18, 2024

**Closing date** November 1, 2024

**Position Type** Full Time - Operating Funded

**Description**:
**This position is a part of the Non-Academic Staff Association (NASA).**

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

**Location - **Work primarily takes place at North Campus, Edmonton.

**Working at the University of Alberta**
- The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community._

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. **Learn more**.**

**Working for the Department**

Campus & Community Recreation is the host of multiple wellness activities and events that run throughout the University of Alberta campus. This includes recreational events and programs that are available at North Campus as well as South Campus.

Campus & Community Recreation offers programs and facilities aimed to meet the needs and interests of the broad range of communities that we serve. From group exercise to individualized personal training; from healthy living activities to physical assessments preparing for specific work environments; from recreational sports to elite sport training; and a range of ethnic and cultural dance, Campus & Community Recreation has the breadth and depth of activities to enhance the experiences of students, staff and community members alike.

The role of Campus & Community Recreation is to contribute to the overall academic vision of the university. We support our communities (students, staff, faculty, and community members) to explore and enhance their physical, mental, emotional, and spiritual well-being through physical and social activity. We strongly believe in the power of recreational activities to support these needs.

**Position**

Reporting to the Team Lead, Client Services, the Customer Service Coordinator is an integral member of the Campus & Community Recreation team. Campus & Community Recreation supports the management of sport and recreation facilities, programs, services and events serving a variety of communities including University of Alberta students, staff, Faculty and general community members. Campus & Community Recreation also supports the facility and service needs of the Faculty of Kinesiology, Sport, and Recreation and the Varsity Athletics programs through the provision of dedicated sports and recreation space for teaching, research, training, and competition.

The Customer Service Centre is a high-volume area (open for 100+ hours per week of customer service) that provides information on recreational programs, memberships, facilities, sporting and recreational events, services and online access to service units. This position involves providing customer service for all areas within Campus & Community Recreation, the Faculty of Kinesiology, Sport, and Recreation (KSR) and the Steadward Centre that conduct financial transactions through the Recreation Management Software system as part of their daily operations; such as registrations, memberships, drop-in activities and rental contracts. The Customer Service Coordinator provides support to the daily financial operations by handling front-line customer service issues, maintaining client expectations and processing financial transactions. There is an expectation to be a contributing member of the Campus & Community Recreation team by providing recommendations for department-wide communication and administrative activities.

**Duties**
- Provide accurate and professional frontline customer service in a high-volume and fast-paced environment.
- Work daily with the RMS system to process registrations, and memberships, input data, and complete monetary transactions.
- Communicate with participants regarding program changes and cancellations.
- Provides and maintains locker rentals for members.
- Responsible for generating data reports.
- Communicate with program coordinators to update and maintain current program registration data and waitlists.
- Assist with communication of upcoming events or changing processes to Customer Service areas.
- Recruit, hire, train, schedule, supervise and evaluate customer service staff.
- Complete th

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