Skip Tracing Specialist

4 months ago

Mississauga, Canada CanCap Management Inc. Full time

AutoCapital Canada Inc. is part of privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer

service, default management and post charge-off recoveries. AutoCapital Canada works with Automobile Dealer Partners to help clients finance the purchase of new and used vehicles.

When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We are always looking to find the best people and the right methods that allow us to meet this goal and look to the future for growth.

**What your day and week could look like**:
A Skip Tracing Specialist plays an essential role in locating company assets and customers whose loan payments are delinquent. Responsibilities include:

- Utilizing various skip tracing techniques and tools to locate customers who have become delinquent on their loans.
- Conducting thorough investigations to gather information on customer whereabouts, including contacting references, employers, and other relevant parties.
- Searching public records, databases, and social media platforms to gather information and track down individuals.
- Collaborating with collection agents, legal professionals, and law enforcement/bailiffs as necessary to locate hard-to-find customers or assets.
- Documenting all skip tracing activities and maintaining accurate records of findings.
- Providing regular updates to management on the status of skip tracing efforts and any new leads obtained.
- Assisting in the repossession process by locating and tracking vehicles associated with delinquent loans.
- Adhering to all relevant laws and regulations governing skip tracing activities and privacy rights.

***What you bring**:

- Previous experience in skip-tracing, investigations or a related field
- Strong research and analytical skills with creative thinking
- A passion to accept challenges and appreciate achieving our Team goals.
- Excellent communication and interpersonal skills
- Proficiency in using skip tracing software and online research tools
- Ability to work independently and manage multiple tasks simultaneously
- Skip tracing and/or collections experience in consumer lending environment (banking/financial services/auto lending) an asset.
- Knowledge of Shaw Collections System is an asset.
- Familiarity with relevant laws and regulations governing skip tracing and privacy rights
- Proficiency with lending software and Microsoft tools - Intermediate to advanced user experience with Excel, Word, and Outlook

**What you can expect from us**:
Our Employee Experience is aimed at supporting and inspiring our talented team through:

- A passionate team dedicated to the support and empowerment of others
- An environment where creative, innovative thinking is encouraged
- Health and dental coverage for you and your family
- Time off to re-energize with a starting vacation entitlement of 15 days/year as well as personal days

**Additional Information**:

- ** Shifts for this role will may include the hours of 9:00am to 9:00pm, Monday to Saturday**:

- Hybrid work schedule - two days in-office at our Mississauga location, if residing in the area
- To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience.

**Next Steps**:
**Diversity and Inclusion**

AutoCapital Canada is an equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.

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