Inside Sales Representative

3 months ago

Toronto, Canada Tilt Holdings, Inc. Full time

The Inside Sales Representative (ISR) provides support to the sales team about specification verification, pricing, and proposal presentations to help further enhance the company’s position in the market. The inside sales role will provide support for all international regions.

**Responsibilities**:

- Route qualified opportunities to the appropriate sales executives for further development and closure
- Research accounts, identify key players and gauge opportunities
- Responsible for processing purchase orders received from the Company's business customers.
- Communicate expected delivery dates and explain stock-outs
- Provide upsell opportunities by reviewing customer’s buying history, suggesting new and related, and explains technical features
- Act as primary point-of-contact for requests for information general follow-up activities
- Maintain accurate records on all customer activities in internal database systems / CRM
- Support the sales team in a variety of administrative tasks as required
- Build and maintain customer loyalty by providing prompt friendly service
- Responsible for resolving issues related to incomplete or inaccurate orders
- Reviews open orders and provides status updates or requests additional information from applicable departments

**Key Competencies Non-Leader**:

- Functional Acumen - Consistently shows comprehensive knowledge, skills, and abilities in the functional area(s) for which they are responsible, and understands the fit with overall business goals
- Emotional Intelligence - Consistently executes the four (4) principles of EQ (i.e., self-awareness, social awareness, self-management, relationship management)
- Intellectual Agility: Consistently evaluates challenges and opportunities from a variety of angles, taking in multiple inputs, and arrives at reasonable business decisions
- Collaborate - Consistently maintains effective teaming relationships with internal parties, and as applicable, external parties
- Dependable - Can be consistently trusted to execute their job responsibilities on-time and within scope, and meets or exceeds targeted business results
- Upholds Company Values - Consistently role-models and supports execution of the Company core values

**Qualifications**:

- HS Diploma/GED required
- 1+ years of data entry experience required
- Minimum of 2+ years customer service, sales or sales support experience preferred
- Working knowledge of CRMs preferred
- Ability to properly construct written proposals
- Ability to use Microsoft suite (Word, Excel, PowerPoint, and Outlook)
- Strong interpersonal skills, communication skills, business acumen, and time management ability.
- Keen attention to detail
- Willingness to take on additional responsibilities

**Working Conditions/Physical Demands**:

- Must be able to sit or stand for up to eight (8) hours at a time
- Must be able to lift up to 40lbs

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

**_ TILT is an Equal Opportunity Employer Committed to DEI._**_ All qualified job applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to fostering diversity and leveraging the value of diversity with equity and inclusion._

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