Sales Consultant

6 months ago

Brampton, Canada Performance Auto Group Full time

**Here we GROW Again**

Performance Auto Group is thrilled to announce the newest addition to our growing family **Performance Kia Mayfield**

Located at **85 Ace Drive, Brampton ON, L6R 3Y2** in the new Mayfield Automall in North Brampton**, **our new, state of the art dealership will be sure to wow you

**Performance Kia Mayfield** is looking for a **Sales Consultant** to join our dynamic team

**Performance Kia Mayfield** is part of the Performance Auto Group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

- **
Great Experience**: Every customer is entitled to a great experience
- ** Integrity**: We are honest and transparent in our actions
- ** Diversity**: We are stronger through the inclusion of people, brands and ideas
- ** Innovation**: We passionately embrace opportunities for new and continuous improvements
- ** Empowerment**: We encourage and support our people in taking initiative
- ** Giving Back**:We positively impact the communities in which we live, work and raise families

**About Us**

**Performance Kia Mayfield **is a family oriented and team environment; where we support each other and have an open door policy. You are motivated, a self-starter with a positive attitude, have a passion for retail automotive and you believe in the success of our team. You are trustworthy and demonstrate care when serving our customers and community. We celebrate our successes together, each and every one. We look forward to having you on board

**Here’s what you’ll deliver**:

- Utilize systems and procedures, deliver exceptional customer service on all interactions, give all customers consideration and respect, understand their needs, and consistently meet or exceed customer expectations.
- Learn and maintain solid product knowledge on manufacturer-specific vehicles and manufacturer-specific rebate, finance and incentive programs.
- Enter and maintain all customer data gathered from sales calls, internet leads and customer visits into dealership CRM tools for future follow up and marketing promotions.
- Follow the sales process after vehicle delivery to ensure positive returns on CSI surveys as per OEM requirements.
- Encourage all guests to share their positive sales experience on Google Review platform.
- Project a positive attitude for the benefit of our customers and fellow employees.
- Ensure that all work performed is thorough, accurate, and completed in a timely fashion.
- Work effectively without supervision.
- Attend factory-sponsored and dealer-specified training classes as scheduled by management.
- Answer Customer Service phone calls relating to car sale inquiries.
- Ensure customer car quotes are competitive and reasonable.
- Keep customers updated by phone as to the progress of their vehicle’s delivery.
- Inform customers when vehicles are ready to be picked up.
- Keep abreast of new equipment, features and tools available and recommend purchases.
- Account for all documents; ensure that none are missing.
- Follow up with the factory and distributors regarding late vehicle deliveries.
- Comply with strict regulations and requirements of the Ontario Motor Vehicle Industry Council (OMVIC).
- Ability to work in adherence to company safety standards at all times.
- Comply with all company policies, standards and procedures.
- Other duties as required by management.

**What you need to succeed**:

- High School Diploma or GED is required.
- Automotive Sales Experience preferred.
- OMVIC Certification is required.
- Dealer CRM system experience is required.
- Must have a valid Ontario Driver's License and good driving record.
- Strong computer skills.
- Able to effectively communicate both verbally and in writing.
- Strong time management and organizational skills.
- Proven ability to deliver exceptional customer service.
- Excellent problem-solving and organizational skills.
- Ability and willingness to be flexible under changing conditions.
- Ability to be creative and persuasive in negotiating.
- Ability to exhibit professionalism with a positive attitude under pressure.
- Well-spoken, friendly and articulate.
- Ability to maintain a high degree of confidentiality.
- Must be willing to be flexible with work schedules.

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?

**Performanc

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