Customer Service Representative
6 months ago
Work Term: Temporary
- Work Language: English
- Hours: 37.5 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- or equivalent experience
**Work setting**:
- Private sector
**Tasks**:
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Maintain records and statistics
- Perform general office duties
- Maintain and manage digital database
- Consult with clients after sale to provide ongoing support
**Computer and technology knowledge**:
- Salesforce
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- SAP (FI/CO / HR / MM / OT SD)
**Specialization/experience (business sales and services)**:
- Distribution
**Security and safety**:
- Basic security clearance
- Criminal record check
**Transportation/travel information**:
- Own transportation
- Public transportation is available
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Repetitive tasks
**Personal suitability**:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Judgement
- Ability to multitask
- Dependability
- Honesty
**Screening questions**:
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
**Workplace information**:
- Remote work available
**Other benefits**:
- Free parking available
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