Supervisor, Collections

3 weeks ago

Burnaby, Canada Ritchie Bros. Full time

ABOUT US
- RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

ABOUT THE TEAM
- As a global company, our corporate teams support billions of dollars in equipment sales every year.

In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.

Every day your work will make a difference in the way we run our business and the in the way customers interact with us.
- The Supervisor position will be responsible for managing the current collections team and running the day-to-day collections operations. The Collections Account Managers will report directly to this position. In addition to the collections team management the supervisor will also be responsible for the collection’s dialer operation, including the dialer strategy review and effectiveness. The collections supervisor will facilitate reporting and analytics for collections function. This position will work closely with the Management team in Fin Ops & RBA Operations Leaders to create strategies and processes that strongly align with the organizational objectives

RESPONSIBILITIES
- Ownership of the collections team for North America IronPlanet, MPE, and Rouse. Oversee the collections strategy, day-to-day operations, quality & improvement of workflows.
- Assist the collections manager in leading the team of dedicated collections professionals. The Supervisor will set clear expectations, provide ongoing coaching, and monitor performance to ensure individual and team targets are consistently met.
- Responsible for overseeing day-to-day dialer operations & reporting. Frequently analyzing dialer data and seeking opportunities to improve the qualitative & quantitative output of the team.
- The tracking & analysis of key performance indicators relevant to the input & output of the team. Provide insights into portfolio performance, trends, and areas requiring attention.
- Collaborate with cross-functional teams to process workflows.
- This people leadership position will be responsible for the hiring, training, and development of team members.
- Perform other duties as assigned

QUALIFICATIONS
- 3 years of collections experience, with auction-related experience as an asset.
- Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills, with the ability to interact personally and professionally.
- Strong organizational and time management skills to efficiently oversee team activities, workload, and resources.
- Track record of meeting or exceeding KPIs in a collection environment.
- Hiring, training, and development of staff members.
- Monitor employee productivity and provide constructive feedback and coaching.
- Proficiency in resolving disputes and conflicts, both within the team and with external parties, constructively and diplomatically.
- In-depth understanding of collections regulations, compliance, and best practices, particularly in North America.
- Proficiency in utilizing collections software and tools and a solid grasp of data analytics for decision-making.
- Hybrid: WFH and on-site 1 to 2 days a week.

  • Collections Supervisor

    2 weeks ago

    Burnaby, Canada RB Global Inc. Full time

    The Supervisor position will be responsible for managing the current collections team and running the day-to-day collections operations. The Collections Account Managers will report directly to this position. In addition to the collections team management the supervisor will also be responsible for the collection’s dialer operation, including the dialer...

  • Collections Supervisor

    2 weeks ago

    Burnaby, Canada RB Global Inc. Full time

    The Supervisor position will be responsible for managing the current collections team and running the day-to-day collections operations. The Collections Account Managers will report directly to this position. In addition to the collections team management the supervisor will also be responsible for the collection’s dialer operation, including the dialer...

  • Collections Supervisor

    2 weeks ago

    Burnaby, Canada RB Global Inc. Full time

    The Supervisor position will be responsible for managing the current collections team and running the day-to-day collections operations. The Collections Account Managers will report directly to this position. In addition to the collections team management the supervisor will also be responsible for the collection’s dialer operation, including the dialer...

  • Collections Supervisor

    2 weeks ago

    Burnaby, BC, Canada RB Global Inc. Full time

    The Supervisor position will be responsible for managing the current collections team and running the day-to-day collections operations. The Collections Account Managers will report directly to this position. In addition to the collections team management the supervisor will also be responsible for the collection’s dialer operation, including the dialer...

  • Collections Supervisor

    2 weeks ago

    Burnaby, British Columbia, Greater Vancouver, Canada RB Global Inc. Full time

    The Supervisor position will be responsible for managing the current collections team and running the day-to-day collections operations. The Collections Account Managers will report directly to this position. In addition to the collections team management the supervisor will also be responsible for the collection’s dialer operation, including the dialer...

  • Collections Operations Manager

    2 weeks ago

    Burnaby, British Columbia, Canada RB Global Inc. Full time

    About Us">RB Global Inc. is a dynamic organization that requires a skilled Collections Supervisor to manage our day-to-day collections operations in North America.

  • Collections Specialist

    3 months ago

    Burnaby, Canada Chubb Fire & Security Canada Corporation Full time

    _**The Chubb Fire & Security Difference...**_ - Service Excellence_ - Technology leadership_ - Focus on Quality_ - National Coverage_ - Single Point of Contact_ - A Name You Can Trust_ Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced...

  • Collections Operations Manager

    2 weeks ago

    Burnaby, British Columbia, Canada RB Global Inc. Full time

    RB Global Inc. is a dynamic organization seeking an experienced Collections Supervisor to join our team in Burnaby, Canada.We are offering a competitive salary for this role, based on industry standards and the national average, which we anticipate to be $84,000.00 per year.About the RoleThe successful candidate will be responsible for managing the current...

  • Credit & Collections Specialist

    6 days ago

    Burnaby, Canada Enersys Full time

    EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power...

  • Credit & Collections Specialist (Hybrid)

    6 days ago

    Burnaby, Canada Enersys Full time

    **Job Purpose**: Reporting to the Accounts Receivable Supervisor the CREDIT & COLLECTIONS SPECIALIST is a crucial role in the accounts receivable process. This role requires timely collections of outstanding receivables while ensuring high levels of accuracy and customer service in a B2B environment. **Essential Duties and Responsibilities**: - ** Customer...

  • Maintenance Supervisor

    1 month ago

    Burnaby, Canada Agropur Full time

    **Job Type**:Regular **Invest in you, JOIN AGROPUR. **We dairy you!** Reporting to the maintenance manager, the maintenance supervisor leads their team to achieve performance goals in a collaborative environment. A key contributor to the improvement and upkeep of preventive and predictive maintenance practices, he works closely with the quality, production...

  • Supervisor, Billing

    6 months ago

    Burnaby, Canada DP World Full time

    The Billing & Credit Supervisor is responsible for overseeing and managing all billing and credit/collection activities across DP World Canada entities, ensuring implementation of quality billing and collection practices and procedures. **Key responsibilities** - Implement billing and AR leading practices, including identifying opportunities for process...

  • A2 Shift Supervisor

    1 month ago

    Burnaby, Canada Parkland Full time

    Description Competitive Benefits. Meaningful Extras. Unmatched Value. A place where you can take your career in the direction you want to grow and go Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer The Opportunity:Working within the Burnaby Refinery’s operating division, the Shift Supervisor is responsible for...

  • A2 Shift Supervisor

    2 weeks ago

    Burnaby, Canada Parkland Corporation Full time

    DescriptionCompetitive Benefits. Meaningful Extras. Unmatched Value. A place where you can take your career in the direction you want to grow and go Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer The Opportunity:Working within the Burnaby Refinery’s operating division, the Shift Supervisor is responsible for...

  • Operations Support Supervisor, Chemistry

    6 months ago

    Burnaby, Canada LifeLabs Full time

    Improve lives. Love your job. Grow your career. At LifeLabs, we are focused on our vision of building a healthier Canada! We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year. We believe we can build a healthier Canada through the power of technology....

  • Youth Program Supervisor

    6 months ago

    Burnaby, Canada Hollyburn Family Services Ltd. Full time

    Are you a dedicated and compassionate leader looking for an opportunity to make a positive impact in your community? At Hollyburn Family Services, we embody a commitment to serve, nurture, honor, and lead. As the **Program Supervisor **for the **Therapeutic Home in Burnaby**,** **you will embrace the opportunity to take responsibility for overall functions...

  • Supervisor, Communications Systems

    6 months ago

    Burnaby, Canada Metro Vancouver Full time

    **Department**: Water Services **Employee Group**:Exempt **Location**:4515 Central Boulevard, Burnaby **Salary Range/ Wage Rate**: Management / Leadership, Level M1 ($113,977.62 - $134,055.72 annually) **Our Water Services Department is seeking a Supervisor, Communications Systems who will lead the day-to-day operation and maintenance of the department’s...

  • Supervisor, Flow Metering

    2 weeks ago

    Burnaby, Canada Metro Vancouver Full time

    **Department**: Liquid Waste Services **Employee Group**:Exempt **Location**: 4515 Central Boulevard, Burnaby **Salary Range/ Wage Rate**:Professional & Technical, Level 3E ($123,587.51 - $145,395.95 annually) **Our Liquid Waste Services Department is seeking a Supervisor, Flow Metering & Data Analysis to join the Sewer and Drainage Technical Services...

  • Operations & Records Management Supervisor

    6 months ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s - **Library Services** department is seeking a - **temporary, part-time (0.8** **FTE** **) Operations & Records Management Supervisor**. The Operations & Records Management Supervisor supports the Operations Manager and the Director, Library Services, and supervises the daily operations of Records Management and the library administration office....

  • Operations & Records Management Supervisor

    6 months ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s **Library Services** department is seeking a **regular, full-time (1.0 **FTE**) Operations & Records Management Supervisor**. The Operations & Records Management Supervisor supports the Operations Manager and the Director, Library Services, and supervises the daily operations of Records Management and the library administration office. Administers...