
Collections Supervisor
1 month ago
The Supervisor position will be responsible for managing the current collections team and running the day-to-day collections operations. The Collections Account Managers will report directly to this position. In addition to the collections team management the supervisor will also be responsible for the collection’s dialer operation, including the dialer strategy review and effectiveness. The collections supervisor will facilitate reporting and analytics for collections function. This position will work closely with the Management team in Fin Ops & RBA Operations Leaders to create strategies and processes that strongly align with the organizational objectives.
Responsibilities
- Ownership of the collections team for North America IronPlanet, MPE, and Rouse. Oversee the collections strategy, day-to-day operations, quality & improvement of workflows.
- Assist the collections manager in leading the team of dedicated collections professionals. The Supervisor will set clear expectations, provide ongoing coaching, and monitor performance to ensure individual and team targets are consistently met.
- Responsible for overseeing day-to-day dialer operations & reporting. Frequently analyzing dialer data and seeking opportunities to improve the qualitative & quantitative output of the team.
- The tracking & analysis of key performance indicators relevant to the input & output of the team. Provide insights into portfolio performance, trends, and areas requiring attention.
- Collaborate with cross-functional teams to process workflows.
- This people leadership position will be responsible for the hiring, training, and development of team members.
- Perform other duties as assigned
Qualifications
- 3 years of collections experience, with auction-related experience as an asset.
- Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills, with the ability to interact personally and professionally.
- Strong organizational and time management skills to efficiently oversee team activities, workload, and resources.
- Track record of meeting or exceeding KPIs in a collection environment.
- Hiring, training, and development of staff members.
- Monitor employee productivity and provide constructive feedback and coaching.
- Proficiency in resolving disputes and conflicts, both within the team and with external parties, constructively and diplomatically.
- In-depth understanding of collections regulations, compliance, and best practices, particularly in North America.
- Proficiency in utilizing collections software and tools and a solid grasp of data analytics for decision-making.
Hybrid: WFH and on-site 1 to 2 days a week at our Burnaby office.
Based on the national average, we anticipate starting salary for this role to be $84,000.00
-
Collections Supervisor
1 month ago
Burnaby, Canada RB Global Inc. Full timeThe Supervisor position will be responsible for managing the current collections team and running the day-to-day collections operations. The Collections Account Managers will report directly to this position. In addition to the collections team management the supervisor will also be responsible for the collection’s dialer operation, including the dialer...
-
Supervisor, Collections
1 month ago
Burnaby, Canada Ritchie Bros. Full timeABOUT US - RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of...
-
Collections Supervisor
1 week ago
Burnaby, BC, Canada RB Global Inc. Full timeThe Supervisor position will be responsible for managing the current collections team and running the day-to-day collections operations. The Collections Account Managers will report directly to this position. In addition to the collections team management the supervisor will also be responsible for the collection’s dialer operation, including the dialer...
-
Collections Supervisor
1 month ago
Burnaby, BC, Canada RB Global Inc. Full timeThe Supervisor position will be responsible for managing the current collections team and running the day-to-day collections operations. The Collections Account Managers will report directly to this position. In addition to the collections team management the supervisor will also be responsible for the collection’s dialer operation, including the dialer...
-
Collections Supervisor
1 month ago
Burnaby, British Columbia, Greater Vancouver, Canada RB Global Inc. Full timeThe Supervisor position will be responsible for managing the current collections team and running the day-to-day collections operations. The Collections Account Managers will report directly to this position. In addition to the collections team management the supervisor will also be responsible for the collection’s dialer operation, including the dialer...
-
Collections Specialist
4 months ago
Burnaby, Canada Chubb Fire & Security Canada Corporation Full time_**The Chubb Fire & Security Difference...**_ - Service Excellence_ - Technology leadership_ - Focus on Quality_ - National Coverage_ - Single Point of Contact_ - A Name You Can Trust_ Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced...
-
Credit & Collections Specialist
4 weeks ago
Burnaby, Canada Enersys Full timeEnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power...
-
Collections Team Lead: Auctions and Recovery
5 days ago
Burnaby, British Columbia, Canada RB Global Inc. Full timeThe position of Collections Supervisor is a pivotal role within the RB Global Inc. organization, playing a key part in driving collections success for North America IronPlanet, MPE, and Rouse.As a seasoned collections professional, you will oversee the day-to-day operations of the collections team, ensuring seamless execution of strategies and workflows to...
-
Credit & Collections Specialist (Hybrid)
3 weeks ago
Burnaby, Canada Enersys Full time**Job Purpose**: Reporting to the Accounts Receivable Supervisor the CREDIT & COLLECTIONS SPECIALIST is a crucial role in the accounts receivable process. This role requires timely collections of outstanding receivables while ensuring high levels of accuracy and customer service in a B2B environment. **Essential Duties and Responsibilities**: - ** Customer...
-
Maintenance Supervisor
2 months ago
Burnaby, Canada Agropur Full time**Job Type**:Regular **Invest in you, JOIN AGROPUR. **We dairy you!** Reporting to the maintenance manager, the maintenance supervisor leads their team to achieve performance goals in a collaborative environment. A key contributor to the improvement and upkeep of preventive and predictive maintenance practices, he works closely with the quality, production...
-
Supervisor
5 days ago
Burnaby, Canada Ever New Melbourne Full timeEver New is one of Canada’s newest international fashion clothing and accessories brands to hit the market. We are a rapidly growing brand that is proud to be founded in Melbourne, Australia. The Ever New brand celebrates the feminine beauty of women, with a signature style flowing through every creative element. Each monthly collection celebrates this...
-
Supervisor, Water Transmission System
4 days ago
Burnaby, Canada Metro Vancouver Full time**Department**:Water Services **Employee Group**: Exempt **Location**:Lake City Operations Centre, Burnaby **Our Water Services Department is seeking a Supervisor, Water Transmission System who will supervise operations activities with a primary focus on safety and related duties. The Supervisor will work collaboratively with the supervisory team and...
-
Operations Support Supervisor, Chemistry
7 months ago
Burnaby, Canada LifeLabs Full timeImprove lives. Love your job. Grow your career. At LifeLabs, we are focused on our vision of building a healthier Canada! We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year. We believe we can build a healthier Canada through the power of technology....
-
A2 Shift Supervisor
1 month ago
Burnaby, Canada Parkland Corporation Full timeDescriptionCompetitive Benefits. Meaningful Extras. Unmatched Value. A place where you can take your career in the direction you want to grow and go Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer The Opportunity:Working within the Burnaby Refinery’s operating division, the Shift Supervisor is responsible for...
-
Supervisor, Billing
6 months ago
Burnaby, Canada DP World Full timeThe Billing & Credit Supervisor is responsible for overseeing and managing all billing and credit/collection activities across DP World Canada entities, ensuring implementation of quality billing and collection practices and procedures. **Key responsibilities** - Implement billing and AR leading practices, including identifying opportunities for process...
-
Youth Program Supervisor
7 months ago
Burnaby, Canada Hollyburn Family Services Ltd. Full timeAre you a dedicated and compassionate leader looking for an opportunity to make a positive impact in your community? At Hollyburn Family Services, we embody a commitment to serve, nurture, honor, and lead. As the **Program Supervisor **for the **Therapeutic Home in Burnaby**,** **you will embrace the opportunity to take responsibility for overall functions...
-
Accounts Receivable Supervisor
1 week ago
Burnaby, Canada Mustang Survival Full time**WHO WE ARE**: Mustang Survival has been solving real problems for real heroes on the water, and delivering confidence for over 50 years. Headquartered in British Columbia, Canada, the Mustang Survival Waterlife Studio is a stone’s throw from the water’s edge. We are surrounded by fresh water, a big ocean, and all the weather the Pacific Northwest can...
-
Production Supervisor
1 week ago
Burnaby, Canada Agropur Full time**Type d'emploi**:Permanent In collaboration with the Production Manager, the Production Supervisor is responsible for the daily operations of the plant and the mobilisation of their team. This position is mainly to cover night shift but requires flexibility to do various shifts per the organization’s needs. **What Agropur invests in YOU**: -...
-
Production Supervisor
1 week ago
Burnaby, Canada Agropur Full time**Job Type**:Regular In collaboration with the Production Manager, the Production Supervisor is responsible for the daily operations of the plant and the mobilisation of their team. This position is mainly to cover night shift but requires flexibility to do various shifts per the organization’s needs. **What Agropur invests in YOU**: - Competitive...
-
Accounts Payable Supervisor
2 days ago
Burnaby, Canada Paladin Security Full timeAccounts Payable Supervisor **RESPONSIBILITIES** - Review invoices for the proper authorization. - Key in accounts payable invoices each month, matching of all source documents, and ensuring appropriate GL distribution. - Mid-volume expense reimbursements and credit card statements. - Manage and maintain existing and new vendor setups. - Input payment...