Collections Operations Manager
6 days ago
RB Global Inc. is a dynamic organization seeking an experienced Collections Supervisor to join our team in Burnaby, Canada.
We are offering a competitive salary for this role, based on industry standards and the national average, which we anticipate to be $84,000.00 per year.
About the RoleThe successful candidate will be responsible for managing the current collections team, overseeing day-to-day operations, and driving quality improvement of workflows. They will also assist the collections manager in leading the team, setting clear expectations, providing coaching, and monitoring performance to ensure individual and team targets are consistently met.
- Manage and coordinate daily dialer operations and reporting, frequently analyzing data to improve qualitative and quantitative output.
- Track and analyze key performance indicators relevant to the input and output of the team, providing insights into portfolio performance, trends, and areas requiring attention.
- Collaborate with cross-functional teams to process workflows, ensuring efficient execution and high-quality results.
To be successful in this role, you will need:
- A minimum of 3 years of experience in collections, preferably in an auction-related environment.
- Strong analytical and problem-solving skills, with the ability to identify process gaps and opportunities for improvement.
- Excellent written and verbal communication skills, with the ability to interact professionally and diplomatically.
- Strong organizational and time management skills, with the ability to oversee team activities, workload, and resources efficiently.
- A track record of meeting or exceeding KPIs in a collection environment.
- Hiring, training, and development experience of staff members.
- Proficiency in resolving disputes and conflicts constructively and diplomatically.
- In-depth understanding of collections regulations, compliance, and best practices in North America.
- Proficiency in utilizing collections software and tools, as well as solid data analytics skills for decision-making.
This is a hybrid role, with a mix of work-from-home and on-site days at our Burnaby office. We encourage applications from motivated individuals who are passionate about delivering exceptional results in a fast-paced environment.
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Collections Operations Manager
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Burnaby, British Columbia, Canada RB Global Inc. Full timeAbout Us">RB Global Inc. is a dynamic organization that requires a skilled Collections Supervisor to manage our day-to-day collections operations in North America.
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