Collections Operations Manager

6 days ago


Burnaby, British Columbia, Canada RB Global Inc. Full time

RB Global Inc. is a dynamic organization seeking an experienced Collections Supervisor to join our team in Burnaby, Canada.

We are offering a competitive salary for this role, based on industry standards and the national average, which we anticipate to be $84,000.00 per year.

About the Role

The successful candidate will be responsible for managing the current collections team, overseeing day-to-day operations, and driving quality improvement of workflows. They will also assist the collections manager in leading the team, setting clear expectations, providing coaching, and monitoring performance to ensure individual and team targets are consistently met.

  • Manage and coordinate daily dialer operations and reporting, frequently analyzing data to improve qualitative and quantitative output.
  • Track and analyze key performance indicators relevant to the input and output of the team, providing insights into portfolio performance, trends, and areas requiring attention.
  • Collaborate with cross-functional teams to process workflows, ensuring efficient execution and high-quality results.
Requirements

To be successful in this role, you will need:

  • A minimum of 3 years of experience in collections, preferably in an auction-related environment.
  • Strong analytical and problem-solving skills, with the ability to identify process gaps and opportunities for improvement.
  • Excellent written and verbal communication skills, with the ability to interact professionally and diplomatically.
  • Strong organizational and time management skills, with the ability to oversee team activities, workload, and resources efficiently.
  • A track record of meeting or exceeding KPIs in a collection environment.
  • Hiring, training, and development experience of staff members.
  • Proficiency in resolving disputes and conflicts constructively and diplomatically.
  • In-depth understanding of collections regulations, compliance, and best practices in North America.
  • Proficiency in utilizing collections software and tools, as well as solid data analytics skills for decision-making.

This is a hybrid role, with a mix of work-from-home and on-site days at our Burnaby office. We encourage applications from motivated individuals who are passionate about delivering exceptional results in a fast-paced environment.



  • Burnaby, British Columbia, Canada RB Global Inc. Full time

    About Us">RB Global Inc. is a dynamic organization that requires a skilled Collections Supervisor to manage our day-to-day collections operations in North America.


  • Burnaby, British Columbia, Canada WESCO Distribution Full time

    WESCO Distribution is seeking an experienced Credit and Collections Operations Manager to join our team. As a key member of our finance department, you will be responsible for the activities and operations of the credit and collections department.Job SummaryThis role is ideal for someone with experience in credit and collections who wants to take their...

  • Business Credit

    1 month ago


    Burnaby, British Columbia, Canada Randstad Canada Full time

    This is an exciting opportunity to further your career in a dynamic and growing organization. As a Credit & Collections Specialist, you will be responsible for managing customer accounts, daily payment applications, and supporting the order management team.Responsibilities:Apply payments daily against A/R sub-ledger.Collaborate closely with the Order...


  • Burnaby, British Columbia, Canada Standard Building Supplies Ltd. Full time

    At Standard Building Supplies Ltd., we are looking for a highly skilled Credit and Collections Specialist to join our team. This is an exciting opportunity for individuals who thrive in fast-paced environments and have excellent interpersonal skills.Company OverviewWe are a leading lumber and building supply company that values teamwork, dedication, and...


  • Burnaby, British Columbia, Canada Parkland Full time

    About the RoleWe are seeking a highly skilled and experienced Shift Supervisor to join our team at the Parkland Burnaby Refinery. As a key member of our operations team, you will play a critical role in ensuring the safe, efficient, and continuous operation of the refinery during your assigned shift.ResponsibilitiesOperational Oversight: Manage and oversee...


  • Burnaby, British Columbia, Canada Fraser Health Full time

    About the RoleAs a Restaurant Operations Manager at Fraser Health, you will oversee the department activities for an assigned location in the distribution and service of foods to residents and clients. You will be responsible for supervising designated staff by scheduling and coordinating work assignments, evaluating employee performance in conjunction with...


  • Burnaby, British Columbia, Canada McNeill Nakamoto Recruitment Group Full time

    Job SummaryWe are seeking a highly skilled Senior Operations Manager to join our team at McNeill Nakamoto Recruitment Group. This role plays a crucial part in overseeing day-to-day business operations, working with cross-functional teams to ensure smooth execution of projects.About the RoleOversee project management of approved strategic annual...


  • Burnaby, British Columbia, Canada LifeLabs Full time

    About LifeLabsFor over 50 years, LifeLabs has been Canada's leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative...

  • Operations Manager

    2 months ago


    Burnaby, British Columbia, Canada beBee Professionals Full time $80,000 - $120,000

    beBee Professionals is seeking an experienced Operations Manager to oversee the daily operations of our organization in Burnaby, Canada.Key Responsibilities:Develop and implement business strategies to achieve financial targets.Manage and mentor department heads, ensuring effective communication and teamwork.Monitor key performance indicators and report on...

  • Operations Manager

    3 weeks ago


    Burnaby, British Columbia, Canada BSJ INVESTMENT LTD. Full time

    Job DescriptionWe are seeking an experienced Operations Manager to join our team at BSJ Investment Ltd. in a retail business setting.Job Summary: The Operations Manager will be responsible for directing and controlling daily operations, evaluating their effectiveness, and implementing strategies to improve efficiency.Key Responsibilities:Daily Operations:...

  • Operations Manager

    4 weeks ago


    Burnaby, British Columbia, Canada SAFI FOODS INC. Full time

    At SAFI FOODS INC., we are seeking a highly skilled Operations Manager to oversee the daily operations of our team. This role is ideal for individuals with 1-2 years of experience in a supervisory capacity. Key responsibilities include:Direct and control daily operations to ensure efficient workflow and high-quality output.Evaluate daily operations to...

  • Operations Manager

    3 weeks ago


    Burnaby, British Columbia, Canada MVC Immigration Full time

    Job Title: Operations ManagerWe are seeking an experienced Operations Manager to join our team at MVC Immigration. As a key member of our organization, you will be responsible for overseeing the daily operations of our business.About the JobThis is a permanent full-time position, working 40 hours per week in a fast-paced environment. You will work under...

  • Operations Manager

    4 weeks ago


    Burnaby, British Columbia, Canada Pizza Hut Full time

    Pizza Hut Restaurant Store Manager Job DescriptionJob Title: Restaurant Store ManagerJob Summary:We are seeking an experienced store manager to oversee daily restaurant operations, supervise staff, and maintain high standards of quality control, customer satisfaction, and productivity in a fast-paced environment.Key Responsibilities:Lead and manage a team of...


  • Burnaby, British Columbia, Canada Fraser Health Full time

    Job Summary:Fraser Health is seeking an experienced Food Service Supervisor to oversee the daily operations of our food service department. This key role is responsible for ensuring the highest standards of food quality, safety, and customer satisfaction.Key Responsibilities:Schedule and coordinate work assignments for designated staff members.Evaluate...

  • Operations Manager

    4 weeks ago


    Burnaby, British Columbia, Canada Gia Foods Ltd. Full time

    Job Title: Operations ManagerWe are seeking an experienced Operations Manager to join our team at Gia Foods Ltd.About the RoleThe successful candidate will be responsible for ensuring the smooth operation of our warehouse and overseeing all aspects of our logistics operations. This is a key role that requires strong leadership and organizational skills, as...

  • Operations Manager

    3 weeks ago


    Burnaby, British Columbia, Canada Paladin Security Full time

    Job DescriptionWe are seeking a skilled Operations Supervisor to join our team at Paladin Security. In this role, you will oversee the daily operations of our facilities and ensure seamless execution of tasks.About the RoleThis is a permanent position working 30 hours per week. The work language is English. If you have experience in coordinating tasks and...

  • Operations Manager

    2 months ago


    Burnaby, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    Job SummaryWe are seeking a highly organized and detail-oriented Office Administrator to manage daily office operations at beBee Professionals in Burnaby.Key ResponsibilitiesManage incoming correspondence, schedule meetings, and maintain office calendars.Ensure the office is well-organized, maintain supplies, and assist with data entry and filing.Support...

  • Operations Manager

    3 weeks ago


    Burnaby, British Columbia, Canada Steve's Poke Bar Full time

    About Steve's Poke BarWe are a dynamic and fast-paced restaurant serving Hawaiian-inspired cuisine. We are seeking an experienced Operations Manager to lead our team.


  • Burnaby, British Columbia, Canada Chettinad Dosa Palace Full time

    Restaurant Operations ManagerWe are seeking a highly skilled Restaurant Operations Manager to join our team at Chettinad Dosa Palace. This is a key role that requires strong leadership and management skills to oversee the daily operations of our restaurant.About UsAt Chettinad Dosa Palace, we pride ourselves on serving high-quality Indian cuisine in a warm...


  • Burnaby, British Columbia, Canada A&W Full time

    Job Title: Restaurant Operations ManagerWe are seeking a highly skilled Restaurant Operations Manager to join our team at A&W. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, including managing staff, maintaining high standards of customer service, and overseeing daily operations.Key...