Customer Experience Representative

3 weeks ago

Bolton, Canada Titanium Transportation Group Inc. Full time

**Company Profile**

Titanium is a leading logistics and transportation company servicing Canada and the United States. We are a recognized consolidator of asset-based transportation companies, having completed twelve acquisitions since 2011. Titanium has also been ranked by Canadian Business as one of Canada's Fastest-Growing Companies for twelve consecutive years, and in 2020 was recognized by Financial Times as one of America's Fastest-Growing Companies. We are one of only three publicly traded Transportation Companies in Canada. We welcome growth, new ideas and the provision of opportunity

**Job Summary**

The Customer Experience Representative will work as a member of our front-line service team, focusing on client support. They work directly with clients to assist with shipments and offer excellence in customer relations by providing a positive interaction experience on all levels. In addition, this role will have direct interaction with customers and internal team members to ensure seamless communication.

**Job Duties and Responsibilities**
- Respond to customer inquiries providing support as required.
- Process data entry requirements relative to operational movements.
- Communicate with shippers, receivers, customers, and internal departments to gather information and book appointments.
- Address challenging customers and problems that require escalation outside of the department.
- The report, analyze and resolve system, clients, and operational issues that impact service quality.
- Maintain records and statistics relative to assigned processes.
- Perform general office functions as required.
- Ability to perform tasks independently.

**Job Requirements**
- Successful completion of High School Diploma.
- Strong verbal and written English communication skills.
- Proficient with the use of a computer and Microsoft Office Software (Outlook, Excel, Word, PowerPoint)
- Ability to communicate effectively with others and work as a member of a team.
- Strong ability to multi-task and effectively manage work requirements.

**Preferred**
- Previous experience in the logistics transportation industry would be considered an asset.
- Experience working with TMW software would be considered an asset.

**Position Details**
- Full-time employment in an office environment.
- Cellphone allowance.
- Quarterly commission incentive.
- Afterhours may be occasionally needed.
- Group Benefits offered - health and dental.
- Share Purchase Plan - an opportunity to buy company shares through payroll at a 100% match.
- Titanium is committed to investing in our employees through annual performance reviews - we promote from within
- We thank all applicants in advance; however, only applicants being considered for an interview will be contacted._

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