Customer Exp. Coordinator

4 weeks ago

Bolton, Canada Husky Technologies Full time

Husky Technologies TM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.

Husky Technologies TM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with - and be challenged by - a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky Technologies TM Canadian manufacturing facilities and global headquarters are located in Bolton, Ontario on a large, beautiful campus located just 20 minutes north of Toronto’s Pearson International Airport. Features include a fitness and wellness center, intramural sports activities, on-site cafeteria, and clean, state-of-the-art manufacturing facilities with outstanding safety records. We offer a great work environment and competitive total compensation package, including above market retirement savings plan and market competitive group benefits.

Husky Technologies TM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution - then we want you to join the Husky Technologies TM team

**Responsibilities**:

- Coordinate all customer/prospect visits to the Bolton Campus, ensuring that they have a seamless and enjoyable experience.
- Act as the receptionist for the customer experience center, welcoming visitors and ensuring a positive first impression of the Husky brand.
- Collaborate with various internal teams, including Sales, Marketing, Operations, and Facilities, to ensure that all aspects of the customer visit are well-organized and executed.
- Prepare and manage all necessary documentation and materials required for customer visits, including agendas.
- Booking of Conference rooms, hotels, catering requests and transportation as needed.
- Provide guidance and support to customers throughout their visit, answering questions and addressing any concerns they may have.
- Ensure that all facilities, including meeting rooms and presentation areas, are clean, tidy, and well-maintained.
- Act as the main point of contact for customers throughout their visit, building strong relationships and representing the Husky brand in a positive manner.
- Prepare post-visit reports and feedback, identifying areas for improvement and making recommendations for enhancing the customer experience.
- Maintain accurate records of customer visits, ensuring that all relevant information is recorded and shared with the relevant teams.
- Using Husky tools, ordering office supplies for various business units.
- Manage promotional goods inventory, for the campus, including ordering, and request fulfillment, managing shipments to Husky locations globally.

**Requirements**:

- Post-secondary education or equivalent work experience.
- Proven experience in customer service or hospitality roles, preferably in a corporate environment.
- Excellent organizational and project management skills, with the ability to manage multiple tasks simultaneously and prioritize effectively.
- Strong attention to detail, with the ability to spot errors and inconsistencies in documentation and materials.
- Excellent written and verbal communication skills, with the ability to communicate effectively with customers, colleagues, and stakeholders at all levels.
- Proficiency in MS Office, including Word, Excel, and PowerPoint.
- Ability to work independently and as part of a team, with a positive and proactive attitude.
- Flexibility to work occasional weekends and evenings, as required.

Husky Technologies TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky Technologies TM conditions all offers of employment on satisfactory completion of background checks.

Husky Technologies TM is committed to developing inclusive, barrier-free selection processes and work environments. If

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