Parking Supervisor

3 weeks ago


Montréal, Canada Eminent Valet Inc. Full time

**French version will follow**

**Job Title: Parking Supervisor**

**Location**: Montreal (In person)

**Job Type**: [Full-time/Part-time]

We are seeking a dedicated Parking Supervisor to join our team. In this role, you will report directly to the Location Manager and be responsible for supervising the Parking Ambassadors. Your primary duties will include ensuring smooth parking operations, maintaining high standards of customer service, and ensuring compliance with all parking regulations and procedures.

**Responsibilities**:

- **Supervision and Leadership**:

- Manage and lead a team of Parking Ambassadors to ensure efficient and effective parking operations.
- Provide training, guidance, and support to Parking Ambassadors.
- Monitor performance and provide feedback to promote professional development.
- **Operational Management**:

- Oversee daily parking operations to ensure optimal use of parking facilities.
- Direct vehicles to appropriate parking spaces and manage parking flow.
- Ensure the cleanliness and safety of parking areas.
- **Customer Service**:

- Assist customers with inquiries and provide information about parking procedures.
- Address and resolve customer complaints and issues promptly and professionally.
- Maintain a positive and helpful attitude towards all customers.
- **Regulatory Compliance**:

- Enforce parking regulations and issue citations or warnings as necessary.
- Ensure compliance with all company policies and local regulations.
- Report any violations or incidents to the Location Manager.
- **Record Keeping and Reporting**:

- Maintain accurate records of parking transactions and incidents.
- Prepare and submit reports on parking operations to the Location Manager.
- Assist in the development and implementation of parking policies and procedures.

**Requirements**:

- Proven experience in a supervisory role, preferably in parking management or a related field.
- High school diploma or equivalent; additional education or certifications in management or related fields preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Ability to work efficiently in a fast-paced environment.
- Attention to detail and ability to handle stressful situations calmly.
- Willingness to work flexible hours, including evenings and weekends.
- Fluency in [English/French] is required.

**Benefits**:

- Competitive wages.
- Opportunities for advancement.
- Friendly and supportive work environment.
-----------------------------------------------------------------------------------------------------------------
- **Titre du poste : Superviseur de parking**

**Lieu**: Montréal (en personne)

**Type d'emploi**: [Temps plein/Temps partiel]

**Description du poste**:
Nous recherchons un Superviseur de parking dévoué pour rejoindre notre équipe. Dans ce rôle, vous serez rattaché directement au Responsable de l'emplacement et vous serez responsable de la supervision des Ambassadeurs de parking. Vos principales tâches consisteront à assurer des opérations de stationnement fluides, à maintenir des normes élevées de service à la clientèle et à veiller au respect de toutes les réglementations et procédures de stationnement.

**Responsabilités**:

- **Supervision et leadership**:

- Gérer et diriger une équipe d'Ambassadeurs de parking pour garantir des opérations de stationnement efficaces et efficientes.
- Fournir formation, orientation et soutien aux Ambassadeurs de parking.
- Surveiller les performances et fournir des retours pour promouvoir le développement professionnel.
- **Gestion opérationnelle**:

- Superviser les opérations de stationnement quotidiennes pour assurer une utilisation optimale des installations de stationnement.
- Diriger les véhicules vers les espaces de stationnement appropriés et gérer le flux de stationnement.
- Veiller à la propreté et à la sécurité des zones de stationnement.
- **Service à la clientèle**:

- Assister les clients avec leurs questions et fournir des informations sur les procédures de stationnement.
- Traiter et résoudre rapidement et professionnellement les plaintes et les problèmes des clients.
- Maintenir une attitude positive et serviable envers tous les clients.
- **Conformité réglementaire**:

- Appliquer les règlements de stationnement et émettre des avis de contravention ou des avertissements si nécessaire.
- Assurer la conformité avec toutes les politiques de l'entreprise et les réglementations locales.
- Signaler toute violation ou incident au responsable de l'emplacement.
- **Tenue de dossiers et rapports**:

- Tenir des registres précis des transactions de stationnement et des incidents.
- Préparer et soumettre des rapports sur les opérations de stationnement au responsable de l'emplacement.
- Aider au développement et à la mise en œuvre des politiques et procédures de stationnement.

**Exigences**:

- Diplôme d'études secondaires ou équivalent ; une formation supplémentaire ou des certifi



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