Services Consultant

5 months ago

Canada Dayforce Full time

Ceridian is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our brand promise - Makes Work Life Better - is the commitment we make to our employees, our customers and their employees, our partners, and to the communities we operate in around the world. As the pace of change accelerates, our modern technologies help our customers adapt, evolve, and win in today’s borderless, flexible, and skills-based work world.

Dayforce is Ceridian’s award-winning cloud HCM platform. Its single solution, single database, and single continuous calculation engine helps customers achieve increased efficiencies, productivity, and best-in-class compliance. Dayforce is the people platform for the global workforce.

**Location**: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Canada
About the opportunity
The Service Consultant is responsible for guiding the implementation of Dayforce talent modules for a new client or an existing client adding a new Dayforce talent module. They use reliable, repeatable, and quality implementation practices to work with clients on the optimal solution to meet their needs and use the talent modules most efficiently.
What you'll get to do
- Scheduling and conducting weekly sessions for the various Dayforce talent modules with clients.
- Providing guidance and best practices to the client on various talent modules to meet their business objectives.
- Working in conjunction with Project Manager and Project Team in the completion of an implementation for a client new to Dayforce and acting both a consultant and the project manager for VAS projects.
- Resolving project issues and escalating when appropriate.
- Testing and implementing solutions for customers. Problems may require agility, analytical skill, and detailed problem solving to efficiently provide the appropriate resolution.
- Ensuring a smooth transition to the support team.
- Responsible for contributing to project plans and ensuring project is on time, meets and/or exceeds client expectations, and follows internal processes.
- Maintaining accurate and timely updates within the project tracking, time tracking and client billing systems on a weekly basis.
- Able to successfully implement multiple projects at the same time.
- Helping other team members to learn talent modules.

What's in it for you
- Encouragement to be the best version of yourself at and away from work:

- YOUnity diversity and inclusion programs
- Amazing time away from work programs
- Support for your total well-being through our “Wellness at Dayforce’ programs targeting all aspects of your life
- Recognition for your contributions through excellent pay, perks, and rewards
- Giving where you’re living: volunteer days, Dayforce sponsored events, and our very own charity, Ceridian Cares
- Opportunities to fuel your career growth through numerous internal and external programs and events

Skills and Experience we value
- Bachelor’s degree in Business, Management, IT, or any IT related field.
- Understanding of basic project management principles.
- Experience in consultancy, preferably with HCM systems.
- Proficient in Microsoft Office products.
- Consultancy (Guide customers/stakeholders, be accountable, follow project methodology, demonstrate agility and deliver technical solutions).
- Excellent communication skills (both oral and written).
- Analytical and logical reasoning.
- Works independently with mínimal oversight and demonstrates good judgment.
- Works on problems of diverse scope where analysis of data requires evaluation.
- Ability to pay particular attention to detail when translating customer business requirements into workable business solutions.
- Good time management to ensure on time delivery

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.

About the Salary Ranges

The range provided is in Canadian Dollars.

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