IT Field Services Technician
3 weeks ago
**Description**
**Must be able to provide on-site support in Nova Scotia, first response client service to client sites as required or under direction of senior staff.**
Assess the service needs of clients and prioritize within your pod to resolve
Responsible for end user support
Data entry, daily recording of issues, and accurate tracking of time and assets
**Qualifications**
- Associate or bachelor’s degree in related study [TN1]
- Previous IT Experience an asset
- Functional knowledge of ticketing system scheduling preferred
- Kaseya BMS experience preferred
- Class 5 Drivers license and reliable vehicle
- Ability to travel within Canada and the USA
- Full vaccination status, able to meet client and travel requirements for entry as a condition of employment
- Excellent customer service and problem-solving skills
- Superior organizational skills, proven ability to prioritize and meet deadlines
- Excellent verbal, written and interpersonal communication skills
- Excellent critical thinking and problem-solving skills
**Expectations**
- Willing to learn, hard-working, team player, flexible to changing requirements
- Committed to customer service and excellence
- Continuous learning and collaborative mindset, knowledge sharing
- Able to adapt to changing work environments and work requirements
**Job Types**: Full-time, Permanent
**Salary**: $40,000.00-$50,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Experience**:
- IT Service Technician: 2 years (preferred)
Work Location: Hybrid remote in Dartmouth, NS
Expected start date: 2023-08-31
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