Account Coordinator

6 months ago

Greater Toronto Area, Canada MicroSpec Systems Inc Full time

**About MicroSpec**

MicroSpec is a leader in the Trade and Consumer show industry. We innovate and enhance Trade Show, Conference Registration and Ticketing environments across North America. We believe the strength of our commitment is reflected in product innovation and the strategic partnerships we've established. Every day, we lead and innovate, put customer needs and wants first, and collaborate with industry leading experts and associations to make a difference. Our goal is to offer the best selection of quality systems, delivered with the highest level of customer service by knowledgeable, friendly and attentive staff.

**How You Fit In**

We offer a supportive, collaborative workplace with great teams and are looking for ambitious people who share our values.

**What we offer.**
- Inclusive Work Culture
- Flexible hybrid work option for work / life balance
- Health & Dental Benefits
- Matched GRSP
- Summer Hours
- December Extended Holiday Break
- Company Social Events
- Education Opportunity Fund
- We’ve worked hard to build a team of collaborative, brilliant people. We love working together to help each other succeed, and are committed to maintaining an open, motivating culture as we grow

**A few things you have that would make you a good match to do this work.**
- A proven track record of at least 2 years work experience
- You are someone who shows initiative
- You are driven to complete things well
- You are an amazing teammate
- You're a critical thinker
- Enjoy a fast-paced environment
- Professional attitude
- You are tech savvy & running a necessary power cable under a desk is second nature to you
- Enjoys learning and is inquisitive
- Excited by challenges
- You work well under pressure and maintain a professional attitude
- You have a natural customer service focus

**A role with us won't fit you if**:
You can’t interact with people

You have to work from home everyday

You don’t have a strong work ethic

You don’t like to roll up your sleeves in unexpected situations

You get easily flustered or frustrated

You aren’t a problem solver

You can’t deal with ambiguity

You don't have access to a vehicle for you to drive and a full G License.

**Don’t meet every requirement?**

That’s Ok.

**About the Role**

**First of all, 3 Questions about Working With Us**

Are you looking to support & sell a good product?

Are you wanting to work for a place with integrity?

Do you want to work with a group of professionals who are the industry leader?

**Interested?**

**OK, Now, Our questions for You**

Can you work with an existing account to ensure they are getting what they need?

Can you answer the questions of high functioning people who know what they want?

Do you like to talk with and listen to people?

Do you know the importance of providing good customer service?

Do you live for details & get why documentation needs to be accurate?

Are you open to both new ideas and things that stand the test of time?

**Are you that person? Are we a good match with you?**

**If so, let's get talking**

We are looking for an Account Co-ordinator to come alongside our current team and continue our success.

The new team member in this role will interact with all stakeholders including supporting our internal team, our show managers, and end users attending the events. The person taking on this role will manage large amounts of information, and be customer focused. You will be responsible for;
- Managing ongoing client relationships
- Record keeping and information distribution
- Determine client needs and evaluate company resources and capabilities in light of those needs
- Negotiating terms with customers.
- Interfacing with senior executives and decision-makers
- Researching prospective client companies to drive business development
- Making “cold calls” as required
- Negotiating service agreements for our premium, differentiated platform
- Conduct demonstrations
- Up-selling/cross-selling: When you're not selling or updating your CRM, you'll be visiting your clients during/after their installations to ensure they are 100% happy with their Magic experience. This also gives you ability to further up-sell them
- Be able to explain the products or services to clients.
- Be an expert in product or service offerings.

**The following skills & attributes will encourage success on this team**:

- 5+ years sales experience.
- Convention/Exhibition/Events industry experience strongly preferred.
- Dynamic consultative and influential sales communications style
- Strong leadership skills and presentation skills with ability to negotiate sales contracts
- Exceptional communication and interpersonal skills. Ability to develop outstanding relationships with clients and internal team members at all levels of the company
- This position requires flexibility in scheduling to meet demands of the business during the year
- Strong in Google suite of apps
- Full G Driving Licence & Access to a vehicle (fo

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