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Service Advisor

4 months ago

Alberni, Canada Arbutus RV & Marine Sales Ltd. Full time

**THIS POSITION IS LOCATED AT OUR PORT ALBERNI LOCATION**

**Who We Are**

At Arbutus RV, we're more than just a dealership; we're a community of adventure enthusiasts dedicated to ensuring everyone has the opportunity to experience the magic of the RV Lifestyle From cozy campers to luxurious mobile mansions, we provide the ultimate escape vehicles for wanderers seeking new horizons. As a Vancouver Island family-owned business with 7 Island locations, we prioritize creating a positive, inclusive, and downright fun work environment where every team member feels valued and inspired.

We are looking for a highly motivated individual to join our team as a **Service Advisor**. In this role, you'll be the superstar guiding our customers through their service needs and making sure their service experience is as enjoyable as a weekend getaway Working hand in hand with our sales and service teams, you will help to ensure our customers leave with smiles as big as your enthusiasm.

**What We Offer**

**Salary**: $26.00 per hour **plus a **bonus of up to $2.50 per hour **plus **a comprehensive benefits package that addresses our staff's overall well-being and includes dental, extended healthcare, life insurance, a healthcare spending account, **plus **an RRSP match **plus **employee discounts on all our products and services

Need extra time off? We're family-owned and recognize the importance of supporting families, so we have a generous unpaid time off policy in addition to regular paid vacations.

And there's more We also have monthly celebrations for staff in each of our locations, we are closed between Christmas and New Year's to give our staff time to be with their families, and we have annual staff appreciation events

**Who You Are**

You are enthusiastic and cheerful, with a knack for making people feel like VIPs Your enviable organizational skills allow you to juggle a multitude of tasks with a smile.

From greeting customers with a warm smile to scheduling service appointments like a pro, you are the bridge between our customers and service technicians, making sure everyone's on the same page for a seamless journey ahead.

No RV experience? No problem While it's a bonus, we're really after your commitment to top-notch customer service, empathy for customer concerns, and eagerness to dive into new adventures.

**What You Will Do**
- Greet customers and assess their service needs.
- Greet customers and make them feel welcome in our store.
- Listen to customer concerns and accurately document their service concerns.
- Provide detailed explanations of recommended services and repairs.
- Generate and communicate service quotes to customers.
- Schedule service appointments and manage the service department's workflow.
- Make sure technicians have the whole picture of what services have been authorized.
- Track and follow up on all work orders throughout the day and ensure accuracy of posting and final closing.
- Communicate, communicate, communicate. Make sure nothing gets lost in the shuffle, and customers always feel up-to-date on what is happening with their RV.
- Timing is everything and our customers want to get back on the road to enjoy their RV lifestyle quickly. Prompt attention to their concerns is key.
- Keep those work orders up-to-date, including all pictures and documentation necessary to ensure payment from warranty and insurance companies.
- We don't want you to get bored, so cross-training in parts will be provided as the advisor may occasionally need to assist in this department.

**Skills and Experience That Make You a Good Fit**
- Commitment to delivering jaw-dropping customer service
- Ability to empathize
- An infectious can-do attitude; change is your middle name
- Stellar communication and people skills
- Exceptional organizational abilities and sharp attention to detail
- A multitasking maestro, able to multitask, prioritize, and thrive in a fast-paced environment
- Proficient with computers and always up for learning new software
- A valid driver's license may be required

**Health and Safety Considerations**
- Strict adherence to all health and safety policies is necessary
- Able to lift parts and accessories up to 25 lbs.
- Bending, lifting, kneeling, reaching
- Willing to work in a shared office space
- Able to sit and stand for long periods
- Able to work comfortably with computer equipment, including monitor, keyboard and mouse
- Able to deal with customers, vendors, management, and co-workers using calm, effective, and courteous communication.

**Join Us**

**Job Types**: Full-time, Permanent

**Salary**: $26.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Supplemental pay