International Customer Service Representative

6 days ago

Waterloo, Canada The Erb Group of Companies Full time

**Job title**:International Customer Service Representative

**Job Location**:Baden

**Position Type**:Onsite

**Shift Hours**: Monday to Friday; 8:00am 4:30pm

**Compensation Range**: $20.01 - $26.08 hourly

**We Bring Food to Your Family’s Table**

The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 63 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.

**What Will You Do?**
- Accept EDI transmissions and enter them in the Erb system, follow up with the terminals on pick up requirements and pick up appointment times.
- Follow up with customers on transit times and loading times.
- Customer Communication: follow up regarding specials, rates, equipment and delivery schedule.
- Liaison between Appointment Coordinator, Dispatch, OS&D and major customers.
- Working with our customers TMS systems to accept, reject and update loads
- All other duties as required.

**Who Are We Looking For?**
- Excellent keyboarding skills, accurate with details.
- Transportation experience
- Previous experience with AS400
- Ability to handle difficult situations with both internal and external customers.
- Have strong investigative skills.
- Commitment to customer satisfaction and customer focused
- High level of personal energy and willingness to take the initiative to make improvements and resolve issues.
- Ability to work with mínimal supervision
- Good organizational skills and the ability to multitask.
- Pleasant telephone manner and good attitude
- Willingness to learn all aspects of the Customer Service Department
- Ability to work as a team player
- Have flexibility to work extra hours when needed, under the direction of the Customer Service Team Lead or Manager.
- Mandatory statutory holiday coverage

**Your Cool Work Perks**:

- Benefits available from day 1_
We’re motivated by doing business with good people and hiring them too.
- Company paid health insurance plans (health, prescription, dental and vision)
- Company paid group life insurance
- Long-term disability insurance
- Employee & Family Assistance Program (EFAP)
- Enjoy $1600 in massage therapy benefits
- TFSA and RRSP savings plans with company match contributions (available after 3 months)
- Profit-sharing opportunity
- Referral bonus program
- Uniform and annual tool allowance for apprentice and mechanic technicians
- Corporate discounts with Josslin Insurance and Goodlife Fitness
- Educational assistance up to 50%, with specific training required by The Erb Group paid in full
- Career advancement opportunities
- Community and philanthropy opportunities
- Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)
- We thank all those who apply. Only those selected for further consideration will be contacted._

**Appellation d’emploi**: Représentant du service clientèle international

**Emplacement**: Baden

**Mode de travail**: Sur place

**Horaire de travail**: Lundi à vendredi ; 8:00am 4:30pm

**Fourchette de rémunération**: 20,01 $ - 26,08 $ par heure

**Nous livrons vos aliments jusqu’à votre table**

Le groupe d’Erb est l’un des plus grands fournisseurs privés de services de transport frigorifique en Amérique du Nord. Spécialiste du transport à température contrôlée d’aliments périssables partout au Canada et aux É.U., le Groupe Erb est fier d’assurer la livraison à temps et la protection des marchandises. Il s’agit d’une entreprise familiale qui cumule plus de 65 ans d’expérience dans le secteur du transport. Son siège social est situé à New Hamburg, en Ontario. Ses autres terminaux canadiens se trouvent à Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montréal, Trenton et Winnipeg. Il exploite un terminal aux É.U. qui est situé à Elverson, en Pennsylvanie. En outre, nous avons été reconnus comme les meilleures flottes pour lesquelles conduire plusieurs années, un employeur de premier plan et continuons à être un leader du secteur de la sécurité.

**Ce que vous allez faire**:

- Accepter les transmissions EDI et les saisir dans le système Erb, assurer le suivi avec les terminaux sur les exigences d'enlèvement et les heures de rendez-vous d'enlèvement.
- Saisie des commandes par courrier électronique, téléphone ou EDI
- Suivi avec les clients sur les temps de transit et les temps de chargement.
- Communication avec les clients : suivi des offres spéciales, des tarifs, de l'équipement et du calendrier de livraison.
- Liaison entre le coordinateur

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