Customer Service Manager

7 days ago


Waterloo, Canada Hatashita International Full time

**Company Description**

Hatashita International, founded in 1949, is North America’s leading supplier of martial arts and combat sports equipment. With over 60 years of experience, Hatashita International is known for quality gear, trusted service, and community values. The company operates as both a distributor and manufacturer, offering custom-made and OEM gear for various martial arts and combat sports.

**Role Description**

This is a full-time on-site role for a Customer Service Manager at Hatashita International in Waterloo, ON. The Customer Service Manager will be responsible for handling customer inquiries, resolving issues, ensuring customer satisfaction, and providing excellent customer service on a day-to-day basis. Your excellent ability to juggle customers, invoicing and products will ensure your success and joy in this role.

Retail sales/management and other past roles that require juggling various tasks and responsibilities such as restaurant server is a great asset to this role.

We are a small team working together to achieve great things.

**Qualifications**
- High energy and positive outlook.
- Customer Service Representatives and Customer Support skills
- Customer Satisfaction and Customer Experience skills
- Strong communication and interpersonal abilities
- Problem-solving and conflict resolution skills
- Ability to multitask and prioritize tasks effectively
- Experience in a similar role is an asset
- **Knowledge or interest in martial arts or combat sports is a plus**

**Responsibilities**
- Provide exceptional customer service.
- Creating invoices and facilitate orders.
- Attend events.
- Outbound and inbound customer care.
- Manage orders and product fulfillment.
- Attain exceptional product knowledge to share with our customers.

Pay: $18.00-$24.00 per hour

Expected hours: 35 - 44 per week

**Benefits**:

- Dental care
- Flexible schedule
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Are you located in Kitchener/Waterloo?

Work Location: In person



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