Student Info Support 3

2 months ago

Vancouver, Canada University of British Columbia Full time

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Salaried - Student Info Support 3 (Gr5)

Job Title

Student Info Support 3 (Gr5)

Department

Administrative Support 2 | Residence Life Management | Student Housing and Community Services

Compensation Range

$3,762.00 - $3,955.00 CAD Monthly

Posting End Date

March 2, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Job Description Summary

Organizational Status

Reports directly to the Assignment Coordinator for Winter Session Residence Admissions and Assignments and receives additional direction and support from the Assignment Coordinators for both Year Round Residence and Student Family Housing. Overarching, the incumbent is guided by the Associate Director, Residence Admissions and Administration.

Work Performed

The incumbent will be responsible for balancing competing priorities with a high volume of work during our particularly busy season (June through September). The following responsibilities will be prompted and guided by the Supervisor (Assignment Coordinator).

Customer Service:
Maintain excellent customer service in all tasks performed:

- Communicate effectively and efficiently to requests for information regarding residence and Student Housing and Community services.
- Make referrals to relevant on-campus and off-campus resources and support, as appropriate.
- Listen effectively and empathically and clarify what is being asked.
- Explain policies, procedures and contract information in accessible terms.

Admissions and Assignments
- Investigate and resolve moderately complex problems related to eligibility, availability, and assignments.
- Monitor residence occupancy reports and support departmental goal of filling vacancies ongoing.
- Send residence offers to eligible applicants and document unique residence assignment requests, including but not limited to accessibility needs, compelling requests, and roommate groupings.
- Assign residents to residence areas and rooms, and send residence assignment details to incoming residents.
- Checks student status regularly to confirm eligibility of residents.
- Process transfer requests and communicate with residents regarding the appropriate procedures and fees.
- Accept cancellation requests and confirm check-out procedures with residents.
- Communicate with the Building Services Managers and the Residence Life Managers.

Fee Payments and Refunds
- Enter all applicable fees into the Student Housing and Community Services (SHCS) database, and process fee payments and refunds when applicable. Monitor late payments and send notices to residents with overdue fees. Follow up with students in arrears on a daily/weekly basis.
- Work with Assignment Coordinator and Associate Director, Residence Admissions and Administration to prepare and deliver Notices to Vacate when appropriate.
- Coordinate with Residence Front Desk Representatives to deny room access to residents whose accounts are in critical arrears.
- Negotiates deferments of student fees and monitors compliance.
- Coordinate payment plans with students if directed by the Associate Director, Residence Admissions and Administration.
- Verify student loan information with Student Awards.
- Work with UBC Finance to transfer tuition credit to residence account, when necessary.
- Coordinate student sponsorship payment, in applicable cases.

Data Management
- Maintain files and records of applicants and residents.
- Document special requests and share with Associate Director, Residence Admissions and Administration.
- Print and review reports related to residence occupancy and vacancy.
- Create, merge, and maintain spreadsheets for various assignment groups.
- Monitor, print and/or prepare cancellation and departure documentation, including refund requisitions.
- Review resident enrolment status to confirm residence eligibility.

Other Duties as Required:

- Liaise with internal and external colleagues, as necessary and appropriate.
- Provide coverage for Student Information Support 4 and other colleagues during breaks, holidays, and otherwise required.
- Attend staff meetings and any scheduled training, as directed, to develop relevant knowledge and skills.
- Assist with additional clerical tasks as required, under the supervision of Student Information Support 4, as requested by any Student Information Support 4 or Associate Director, Residence Admissions and Administration.

Consequence of Error/Judgement

Failure to perform to specific performance standards can result in not meeting deadlines, the loss of revenue due to unnecessary vacancies, and loss of public relations with internal or external colleagues and clients.

Supervision Received

Receives mínimal supervision in the performance of daily tasks.

Supervision Given

Gives no direct supervision to other support staff on a daily basis but may assist in training of co-workers and sessional employees.

Preferr

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