Technical Support Specialist
6 days ago
**Language Required**: English
**Employment Terms**: Full-time
**Experience**: Minimum 1 year customer service experience
**Education**: Grade 12
**About Us**:
AlarmTek Smart Security is a family-owned, locally grown business that has been servicing and protecting homes and businesses throughout Western Canada for the past 20 years. We know how good it feels when you're a part of something bigger than yourself. At AlarmTek, protecting families and keeping them safe is our priority. We offer some of the smartest home security technology available today, ensuring our customers feel secure at all times. As we continue to grow and expand across the country at a rapid pace, we are looking for innovative and passionate individuals to join our team.
AlarmTek is growing our technical team again We are seeking a self-directed and detail-oriented Technical Support Specialist who will fully execute all tasks and provide exceptional customer service. In this role, you will follow technical instruction manuals, guide others to a resolution, and handle various technical and customer service tasks.
- **Key Responsibilities**:
- Assist customers by answering questions and troubleshooting issues.
- Answer phones and assist with office duties.
- Confirm appointments with customers.
- Book service appointments.
- Troubleshoot customer issues over the phone.
- Help with CRM and technical issues for office staff.
- Perform additional tasks as required.
**Qualifications**:
- Proven ability to multitask, prioritize, and positively contribute in a fast-paced, changing environment.
- Excellent written and verbal communication skills.
- Highly developed organizational skills.
- Exceptional attention to detail.
- Initiative in problem-solving.
- Ability to follow technical instruction manuals and guide others to a resolution.
- Minimum 1 year customer service experience.
- Grade 12 education.
**Why Join Us**:
- We are a fast-growing company that will challenge you to grow with us.
- We provide cutting-edge technology to complete your job efficiently and effectively.
- We offer horizontal and vertical growth opportunities.
- We foster a positive work environment that you will love to come to every day.
- We empower you to achieve your goals and grow professionally.
- We provide an open-door policy for questions and answers.
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
- Day shift
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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