Licensing Manager

3 weeks ago

Edmonton, Canada Government of Alberta Full time

**Job Information**

Job Requisition ID: 54297
Ministry: Health
Location: Edmonton
Full or Part-Time: Full time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open
Closing Date: March 13, 2024
Classification: Management, Manager (Zone 2)

**Salary**: $3,147.32 to $4,235.37 bi-weekly ($82,145 - $110,543/year)

The Ministry of Health is building a more resilient and sustainable health care system that can support Albertans getting care when and where they need it, while responding to system-wide health challenges, improving health outcomes and maintaining fiscal responsibility. The ministry supports Albertans’ health and well-being throughout their lives by protecting public health and promoting wellness; coordinating and delivering safe, person-centered, quality health services; planning capital infrastructure; supporting innovative information management and technologies; regulating health care; and funding the health system.

The Department of Health establishes the Government of Alberta’s strategic direction for health, including advising government on health policy, legislation and standards, and public health concerns; monitoring and reporting health system performance; setting policies and priorities for the electronic/digital health environment; and providing oversight and ensuring accountability across the health system.

For further information, visit the ministry website at

**Role Responsibilities**:
The Manager for Licensing Office plays a crucial role in the Licensing and Compliance Monitoring Branch (LCMB) and Continuing Care Division.

Reporting to the Director, this position has a provincial scope. It is responsible for building relationships and linkages with other parts of the unit, branch, division, ministry, other government departments, stakeholders, and residents or their representatives of supportive living and long-term care accommodations. This position is essential to all operational activities within the Licensing and Compliance Monitoring Branch. The work that the Manager performs is evaluated for provincial consistency through a risk management lens. The Manager exercises duties with limited direction from Director regarding site specific issues and will escalate issues/trends/gaps of a politically sensitive nature to the Director.

The Manager also provides support, direction, training, consultation and supervision to a team of licensing processors, complaints intake officers, and licensing liaison officer to ensure timely triaging of concerns or complaints and licensing/inspection/audit documentation is processed following accepted practices and within guidelines prescribed by departmental policy, procedures and legislation.

This role ensures consistent administration of licenses according to legislation, policy and procedures. In addition, the Manager monitors and evaluates risks related to licensing, supports and recommends resource budgets, timelines and suggests corrective actions to improve business value delivery.

As the Manager of the Licensing Office, the first point of contact, you will play a crucial role in the appeals process by meticulously reviewing information forwarded in any appeals request and the documents received in an appeal package. The responsibility includes ensuring timely and accurate forwarding of appeals package to the Director, contributing to the efficiency of the decision making process.

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

- **Systems Thinking
- **Take holistic long-term view of challenges and opportunities.
- **Creative Problem Solving
- **Find ways to improve complex system.
- **Agility-** Remains objective under pressure and supports others to manage their emotions.
- **Develop Networks-** Looks broadly to engage stakeholders.
- **Build Collaborative Engagement-** Positively resolves conflict through coaching and facilitated discussion.

**Qualifications**:
University graduation in a field related to the position assignment field (Business, Public Administration)), supplemented by three years related experience. Related experience or education may be considered as an equivalency on a one for one basis.

Required:

- Strong knowledge of Supportive Living Accommodation Licensing, Resident and Family Councils Act, Continuing Care Health Service standards (CCHSS), Supportive Living and Accommodation Standards, regulatory licensing and compliance monitoring.
- Strong knowledge of Alberta Health business, including legislation, Health Information Act, Hospitals Act, Nursing Home Act, Protection for Persons in Care Act, policies, practices and organizational operations and systems.
- Strong knowledge and exp

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