Head of Digital Product

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Head of Digital Product & Experience is responsible for leading Product, Design, and Product Analytics for Tim Hortons’ owned digital guest experiences across Mobile App, Web, Catering, and connected delivery experiences, including product capabilities that leverage AI/ML for personalization, optimization, and improved guest experiences.

This leader oversees product and experience teams aligned to core digital commerce and engagement capabilities while partnering closely with Engineering, Restaurant Technology, Marketing, Loyalty/CRM, Operations, and Support to deliver scalable, modern, and high‑performing digital experiences.

The ideal candidate combines deep product management expertise, strong product operating discipline, design fluency, analytical rigor, technical fluency, and modern AI‑enabled product development practices. This role requires a leader who can create clarity across complex cross‑functional environments, translate strategy into disciplined product execution, and drive measurable guest and business outcomes through strong prioritization, product discovery, experience direction, analytics, and roadmap ownership.

This role is best suited for a high‑ownership leader who thrives in a fast‑paced, high‑expectation environment. The successful candidate will bring urgency, resilience, and a strong bias for action, while leading with curiosity, humility, and respect for existing context. They should be able to operate at both strategic and hands‑on levels, build trust across teams, and help shape, hire, and develop the Product and Experience organization as it scales.

This is a highly visible leadership role responsible for shaping the future of one of Canada’s largest and most engaged digital restaurant ecosystems.

Responsibilities

Product Strategy, Roadmap & Prioritization

• Define and evolve the product vision, strategic roadmap, and prioritization framework across Tim Hortons’ owned digital experiences.
• Lead product investment decisions across multiple domains, balancing guest experience, business priorities, operational realities, analytics, and technical scalability.
• Translate guest insights, analytics, operational feedback, and market trends into clear product strategies and actionable roadmaps.
• Ensure digital product investments align to long‑term platform evolution and measurable business outcomes.
• Own product discovery, problem definition, requirements clarity, and success metrics so initiatives are well‑defined, validated, prioritized, and ready for effective cross‑functional execution.
• Partner with Engineering to understand platform health, technical dependencies, and infrastructure investments that impact product capability, delivery velocity, reliability, or guest experience, ensuring these tradeoffs are reflected in roadmap and prioritization discussions.

Product, Experience & Analytics Leadership

• Lead, coach, and develop teams across Product, Design, and Product Analytics, ensuring these capabilities operate as an integrated Product and Experience organization.
• Build clear accountability, strong business judgment, customer obsession, and consistent product standards across the team.
• Bring a clear point of view on team structure, role design, and hiring priorities to support stronger execution, clearer ownership, and long‑term scalability.
• Coach and develop product and experience talent, strengthening craft, ownership, and disciplined execution.
• Lean in directly where needed to support product strategy, experience direction, analytics interpretation, prioritization, stakeholder alignment, or cross‑functional decision‑maki