Manager, Care Management Coordinator

Shelter Case Manager Case Management Services Department On Site Full Time, Permanent Level 8 Requisition Number: CMS-2026-005 Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk,

we offer
the widest range of services to hundreds of young people every day. More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals.

We offer
24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community. For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people. Overview The Shelter Case Manager is responsible for developing, coordinating, and overseeing comprehensive case management services for youth, while providing leadership within the Case Management Team and each youth’s circle of care. This position is accountable for all aspects of the case management process, including relationship building, assessment, collaborative service planning, monitoring and evaluation, advocacy, and system navigation across internal and external services and resources. The Shelter Case Manager delivers case management support and counselling services using a range of evidence-informed therapeutic approaches, while providing expertise, guidance, and support to team members to promote consistent, high-quality service delivery and positive youth outcomes. This role provides case management support to youth accessing the Winter Respite program who are interested in engaging in services, as well as to youth transitioning from Winter Respite into shelter programs. Working collaboratively with staff across the organization’s continuum of services, the Shelter Case Manager employs an integrated Client-Centered, Trauma-Informed, Harm Reduction, Anti-Oppressive Practice (AOP), Housing First for Youth, and Strengths
- and Resiliency-Based approach. The role supports youth in developing individualized, developmentally appropriate wellness and transition plans that promote stability, well-being, successful service engagement, and sustainable exits from homelessness. We are currently recruiting for 1 Full-time, Permanent Shelter Case Manager. This is a new position within the organization. Responsibilities Provide intensive case management services through a trauma-informed, client-centred, strengths-based, and community-focused approach that promotes stabilization and increases access to housing, income supports, primary healthcare, mental health services, and community connections. Deliver counselling supports and interventions using a range of therapeutic modalities, ensuring high quality, youth centered, and ethically grounded practice. Foster a supportive, collaborative, and accountable team environment grounded in trauma informed, anti oppressive, and harm reduction principles. Develop and maintain therapeutic relationships with youth, fostering trust, engagement, self-determination, resilience, and positive youth development. Collaboratively assess youth strengths, needs, goals, and preferences, and develop individualized case plans that reflect youth voice, support informed choice, and promote sustainable outcomes. Ensure ongoing engagement with youth assigned to the Case Management Team, providing consistent support, advocacy, and service coordination throughout their service journey. Facilitate access to community resources through assessment, referrals, service navigation, counselling, follow-up support, and coordination of internal and external services. Provide leadership within the Case Management Team by overseeing the implementation of case plans, mentoring staff, supporting effective interventions, and promoting consistent, high-quality service delivery. Assess risks and collaboratively develop trauma-informed safety plans with youth, addressing concerns related to relationships, mental health, substance use, housing stability, immigration, and other identified needs; coordinate proactive risk mitigation strategies with internal and external supports. Support youth in strengthening self-advocacy skills, building natural support networks, fostering peer connections, and enhancing their capacity for independence and long-term well-being. Apply a social work lens in providing emotional support, crisis intervention, and practical strategies such as grounding and emotional regulation techniques while recognizing the impact of systemic and social factors on youth well-being. Coordinate access to appropriate resources, clinical supports, and specia