Customer Support Specialist II

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Operations Customer Expert II Advertised as : Customer Support SpecialistII

Location:
Toronto Office (75 Eglinton Avenue)
- 90 days on site, then Hybrid Contract: Regular, Full-time

Education:
High School or secondary school diploma (or equivalent) Travel

Requirements:
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than500,000 employees,developmentof an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now workingremotely.
Wealso provide services in 300 languages and dialects. Flexible
- We believe in results Base compensation of $22.50 per hour, plus a performance bonus of up to 5% based on meeting KPI targets. An ideal Customer Support SpecialistIIfor a supplier servicing dental offices with home care products requires a strong combination of problem-solving ability, system navigationexpertise, and customer empathy, along with a deeper understanding of B2B account structures and operational workflows. This individual acts as a critical escalation point between the supplier and the dental office, resolving complex issues efficiently while ensuring accuracy, customer satisfaction, and continuity of operations. Manage andmaintaincustomer master data and account linkages(office vs. personal, multi-location accounts) Support account structures, including distributors and group channels Process and manageemail-based ordersand non-voice queues (chat/email) Route and escaladeadverse events and complex customer concerns 1–2 years of customer service or B2B support experience. ~ Proven ability to resolve complex customer issues end-to-end. ~ Experience managing multi-layered customer accounts or B2B account support environments. ~ Proficiencyin CRM systems and case management toolsis important. ~ Background inhealthcare, dental, or medical B2B environments Experience inreturns, credits, or billing resolution processes Omnichannel experience (voice, chat, email concurrently) Established career path supported by self-assessments, virtual training, and guided curriculum thatallowsfor vertical and horizontal growth through multiple lines of business. Paid training, 2weeks’ vacationleave. Continuous learning through progressive training that is specific to your tenure and skills. Competitive salary with incentive programs Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs. Fixed schedule Monday to Friday, 9hrsshift from 9 AM to 6 PM. Candidates are advised tobe within travel distance from our primary locations: Hybrid setup,the first90 dayswill be on-site. Diversity, Equity & Inclusion We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws. Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance. #