B2B Customer Support Specialist II
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Key Responsibilities
• Resolve issues related to orders, deliveries, and credits
• Maintain comprehensive customer master data and links
• Manage email orders and non-voice communication channels
• Document and report defective products efficiently
• Escalate complex customer concerns and adverse events
Requirements:
• 1–2 years in customer service or B2B support
• Proven track record in issue resolution
• Strong analytical mindset and problem-solving skills
• Familiarity with CRM systems and case management tools
• Ability to prioritize tasks across multiple queues Utilize your skills in customer service and account management to thrive in this role with Teleperformance.
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