TD Banking Customer Experience Associate
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Serve TD customers in Drayton Valley as a Customer Experience Associate, using accurate transaction processing and thoughtful banking recommendations.
As part of TD Canada Trust's Personal & Commercial Banking team, you will build customer relationships through service transactions and advice. You will understand customer needs, recommend suitable banking solutions, and support a positive branch experience. The role requires careful handling of confidential matters and adherence to procedures.
Key Responsibilities:
- Process deposits, withdrawals, and bill payments accurately
- Determine customer needs and recommend suitable banking solutions
- Resolve concerns using standard procedures and escalate exceptions
- Promote banking solutions while completing processes promptly
- Connect personally and clearly with customers about banking processes
Requirements:
- High School diploma or one year relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organization, planning, and time management skills
- Hands-on knowledge of Word, Excel, Outlook, and internet
- Calm, courteous communication and accurate multitasking abilities
Bring customer service, transaction accuracy, and banking solution knowledge to TD Canada Trust in Drayton Valley.
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