TD Banking Customer Experience Associate
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Serve TD customers in Edmonton as a Customer Experience Associate, processing transactions accurately and recommending suitable banking solutions. This is a 15-hour role.
At TD Canada Trust, you will support Personal & Commercial Banking customers at the branch. The role involves customer service transactions, financial advice, concern resolution, and referrals. You will promote banking solutions while following procedures, regulations, and TD's Code of Conduct and Ethics.
Key Responsibilities:
- Process deposits, withdrawals, and bill payments accurately
- Determine needs and recommend appropriate banking solutions
- Resolve concerns and escalate non-standard activities
- Promote solutions while completing business processes
- Connect personally and explain banking processes clearly
Requirements:
- High School diploma or one year relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organization, planning, and time management skills
- Hands-on knowledge of Word, Excel, Outlook, and internet
- Accurate, detail-oriented communication with different people
Bring customer experience, transaction processing, and banking solution skills to TD Canada Trust's Edmonton branch serving customers.
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