Service Sales BDM

KAIN Automation is a trusted Canadian leader in industrial automation services and component-level electronics repair. We specialize in rapidly diagnosing and repairing complex automation equipment, helping manufacturers across North America minimize downtime through fast, reliable, and cost-effective solutions.

With deep experience across manufacturing and industrial sectors, our team restores critical systems with technical precision and a customer-first mindset. At KAIN Automation, we value accountability, problem-solving, and long-term client partnerships, delivering high-quality results backed by practical expertise and operational excellence. 

The Business Development Manager will be a key driver of revenue growth and market expansion at KAIN Automation. This role combines strategic new business development with account management, requiring someone who thrives in a dynamic, growth-oriented environment. Acting as the entrepreneurial force behind KAIN Automation's expansion, you will be responsible for identifying market opportunities, building a robust sales pipeline, and establish lasting client relationships that drive sustainable revenue growth. The successful candidate will demonstrate tolerance for ambiguity, process-driven discipline, and the emotional intelligence to navigate complex B2B sales cycles while representing KAIN Automation with professionalism and excellence.

Business Development & Sales Execution
· Identify and pursue new business opportunities through cold calling, networking, and strategic prospecting activities
· Manage full sales cycle from lead generation through proposal development, negotiation, and close
· Develop and execute territory plans to maximize market penetration in target industries
· Achieve and exceed quarterly and annual sales targets through disciplined pipeline management
· Account Development & Client Relationship Management
· Serve as primary point of contact for key accounts, ensuring exceptional client experience and retention
· Conduct regular client touchpoints via phone, video, email, and in-person meetings
· Identify expansion opportunities within existing accounts and execute strategic upselling initiatives
· Travel regularly throughout Southern Ontario and surrounding regions for client meetings, site visits, and business development activities
· Represent KAIN Automation at industry events, trade shows, and networking functions
· Conduct on-site assessments and solution demonstrations as needed
· Maintain professional presence during all client interactions, building KAIN Automation's brand reputation

Process Management & CRM Excellence
· Maintain accurate and up-to-date records in CRM system (opportunity tracking, client interactions, forecasting)
· Ensure repair estimates, quotations, and pricing details are accurately documented and tracked within the CRM system
· Follow established sales processes and contribute to continuous improvement initiatives
· Prepare sales reports, forecasts, and pipeline analysis for leadership review
· Collaborate with operations and technical teams to ensure smooth handoffs and project execution

Partner with technical teams to develop customized solutions that meet client specifications
· Support team initiatives and contribute to a collaborative, high-performance culture
· Roll up sleeves and assist colleagues during peak periods or as business needs require
· Share knowledge, best practices, and market insights with the broader team

Market Intelligence & Strategic Input
· Provide feedback to leadership on market conditions, pricing strategies, and client needs
· Contribute ideas for service enhancements, marketing initiatives, and business development strategies

Minimum undergraduate degree from a Canadian or US university
· 2-4 years of professional work experience, ideally with exposure to larger organizations
· Demonstrated B2B sales experience (direct sales, account management, or business development)
· Experience in technical, industrial, or automation-related industries is a strong asset
· Willingness and ability to travel regularly throughout the region (up to 50% of time)
· Reliable personal vehicle for business use

Proven track record of meeting or exceeding sales targets and performance goals
· Technology-savvy with ability to quickly learn and discuss technical concepts and terminology

Experience with CRM platforms (Salesforce, HubSpot, or similar)
· Understanding of industrial electronics, automation, manufacturing, or related technical fields
· Consultative selling approach with strong needs analysis and solution-building skills
· Track record of building and maintaining long-term client relationships
· Natural leadership qualities without micromanagement tendencies
· High emotional intelligence with ability to read client needs, navigate objections, and build trust
· Variable Compensation: Performance-based incentive structure to be determined based on role expectations and market performance
· Provided after successful completion of probationary period (personal vehicle with mileage reimbursement during probation)
· Strong earning potential for high performers through base salary, variable compensation, and company vehicle benefit
· Office-based position in Mississauga, ON with regular field travel
· Standard business hours with flexibility required for client meetings
· Physical ability to drive regularly and transport materials as needed
· Professional office environment with collaborative team culture