Software Support Technician Software Support Technician

3 weeks ago

Brampton ON, Canada Peel Plastic Products Ltd. Full time

Are you passionate about building a career in IT infrastructure that is beyond just a technician? We are hiring an IT Support Analyst to join our dynamic team. You will be responsible for providing technical support for various systems and hardware. To be successful in this role, you must have a technical aptitude and a proven track record of self-improvement and continuous learning . You should also be able to apply technology solutions effectively with the guidance of technical documentation, research, and other team members.

As part of this career path, you will be working with core IT infrastructure technology such as VMware vSphere virtualization, Windows servers, Windows desktop, Linux, Switching, Routing, Firewalls, Cybersecurity, Avaya phone systems, Office 365, Microsoft Azure, and more.

Deliver comprehensive hands-on onsite support and maintenance for IT infrastructure within manufacturing and warehouse environments, encompassing hardware, networking, security, mobile devices, and operating systems
Install, diagnose, repair, maintain & upgrade all hardware & equipment to ensure optimal system performance
Provide end user training & assistance where required
Perform analysis, diagnosis & resolution of PC and Network problems for a variety of end users
Receive & respond to incoming calls or e-mails regarding service requests
Develop & maintain an inventory of all IT related equipment
Monitor & test infrastructure services performance, provide infrastructure services performance statistics/reports
Accurately document instances of all IT related issues in service desk tracking system
Liaise with third-party support & equipment vendors
Provide after-hours support as needed

Degree in Computer Science, Information Systems, or related field
Minimum two years of direct, hands-on experience providing end-user support in a non-call center environment, with demonstrated proficiency in troubleshooting and resolving technical issues
Demonstrated commitment to customer service
Proficient in interpreting technical manuals, procedural documentation, and OEM guides
Microsoft 365 Certified: Endpoint Administrator Associate and Cisco Certified Network Associate
Advanced technical expertise in network operations (Layer 3 routing, VLAN, firewall, VPN), as well as PC and server hardware.
Solid working knowledge of TCP/IP, NAT, switching, DNS, routing, Microsoft Exchange, SQL, SharePoint, Linux, Microsoft Office 365, Azure, Windows Endpoint, and Windows Servers
Comprehensive understanding of Microsoft domain environments, including proficiency with Active Directory tools such as Group Policy Objects (GPO)
Customer Service Orientation – Ensure individual customer needs are met
Concern for Excellence – Committed to the achievement and maintenance of quality; sets high standards of performance for self and others
Building and maintaining relationships

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