Operations Manager

2 weeks ago

New Canada NS The MRG Group Full time

General Manager, Revelry The MRG Group Kelowna, British Columbia Who We Are The MRG Group is a leader in experience creation and Canada's largest independent entertainment company and managing operator of Revelry, a dynamic, multi-purpose venue in the heart of Kelowna. Housed in a converted apple packing warehouse, Revelry features a 35-foot stage and a mass timber mezzanine, designed to accommodate up to 600 patrons. Our goal is to make Revelry a must-play stop for touring artists and the go-to spot for unforgettable nights out in Canada's fastest growing city. We are passionate about bringing people together to create unforgettable moments through exceptional music and atmosphere. The Role As the General Manager of Revelry, you lead all aspects of the venue operations, ensuring excellence in service, safety and guest experience while driving financial performance. You're hands-on, people-focused creating a positive work culture that inspires your team and reflects the spirit of live entertainment. As the face of Revelry for live events, you work closely with artists, promoters and partners to deliver unforgettable events and create positive shareable experiences for every guest. What You'll Do Oversee all daily venue operations, ensuring excellence in service, safety and guest experience Maintain high standards of cleanliness, organization, and compliance Lead budgeting, forecasting, and cash-handling processes, keeping the business running smoothly and efficiently Oversee the venue events calendar, and support financial success with booking initiatives and program development Take the lead on event execution - from pre-show setup and sound checks to post-show breakdown. Act as the main point of contact for artists, promoters, and production teams on show days. Handle guest feedback and issues with professionalism and care. Liaise with the banquet team to ensure calendar / revenue optimization Support the banquet team with administrative functions as well as staffing / ordering as needed Uphold Revelry's brand identity, creating memorable, positive-shareable experiences. What We're Looking For Experience: 5 years in venue, hospitality, or entertainment management, with proven leadership and financial oversight. Leadership: A motivational, people-first leader with strong communication and conflict-resolution skills. Operations: Strong understanding of venue management, financial accountability, and service excellence. Passion: Genuine love for live music, events, and creating positive shareable experiences. Flexibility: Availability to work evenings, weekends, and holidays. Nice-to-have : An existing network of event coordinators, promoters, agents, and artists. What's In It For You Competitive compensation (salary tips) Welcoming, fun and safe work environment where everyone can show up authentically to work each day and feel respected Growth opportunities in an industry-leading company A collaborative, creative, and fun workplace culture Employee discounts and access to unique experiences across MRG venues, events, and hospitality properties Our Commitment The MRG Group is committed to diversity, equity, and inclusion. We encourage applicants from all backgrounds to apply. If you require accommodation during the recruitment process, please contact us. We thank all applicants for their interest. Only those selected for an interview will be contacted.

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