Operations Specialist

Overview We are seeking a detail-oriented and proactive Operations Specialist to join our growing Operations team. This role is critical in ensuring smooth and efficient management of our operational workflows — from onboarding and contract management to bordereaux processing and reporting. The ideal candidate thrives in fast-paced environments, is data-driven, and brings a passion for process improvement and collaboration across teams. Key Responsibilities What You'll Do Manage operational workflows across onboarding, policy administration, and bordereaux lifecycle stages to ensure data completeness, timeliness, and accuracy. Collaborate with cross-functional teams (Data, Underwriting, Compliance, Finance) to maintain integrity across systems and processes. Support the centralization of master/reference data, ensuring consistent and auditable records across all operational systems. Monitor and report KPIs such as submission cycle time, processing duration, and SLA adherence. Identify and implement process improvements to increase efficiency, reduce manual touchpoints, and enhance the member experience. Partner with internal teams to define and document standard operating procedures (SOPs). Leverage tools like Snowflake, Power BI, and Excel to create reports and insights that inform business decisions. Assist in onboarding new members and contracts, ensuring all documentation, systems, and workflows are aligned before activation. What You Bring Bachelor's degree (or equivalent) required. 5 years of relevant experience within the insurance industry. Experience with specialty insurance a plus. Strong understanding of data accuracy, process governance, and operational SLAs. Proven ability to work cross-functionally with technical and non-technical teams. Proficiency with Power BI, SQL (Snowflake), Excel, and workflow tools such as Jira or ServiceNow. Exceptional attention to detail and ability to manage multiple priorities simultaneously. Excellent written and verbal communication skills. Bonus Points For Experience with bordereaux processing or insurance data workflows. Familiarity with contract lifecycle management or onboarding systems. Experience with automation tools (Power Automate, Zapier, or similar). Additional Notes Accelerant Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Enjoy our comprehensive benefits package designed to meet your diverse needs and support your well-being: Work-life balance: We believe that taking time to rest and recharge makes us all better. That's why we offer flexible time off and encourage our team to take the time they need to prioritize their health and well-being. Health and wellness: We offer high-quality health, dental, and other benefits to ensure our team members have access to the care they need. Remote work: Work where you're most productive and fulfilled. This position is open to remote candidates across the U.S. and Canada. who have the flexibility to work with our teams distributed across Europe and North America. Most cross-team collaboration happens in the mornings of the Eastern Time Zone. Travel: We value face-to-face connections and believe that in-person interactions can enhance collaboration and build stronger relationships. Travel could be a small part of your role, with opportunities to connect with your team and our members in person. About Accelerant Accelerant is a services and data platform for the specialty insurance market. Our mission is to align incentives across the ecosystem. Our Risk Exchange harnesses advanced data analytics and AI to reduce information asymmetries and operational barriers. We connect expert underwriters with risk-capital partners, turning decades-old, siloed processes into data-rich insight and predictable capacity. Since we launched in 2018, our platform has grown to $3 billion+ in annual premium across 500+ niche programs and 40+ countries, all under the banner of A- (Excellent) AM Best ratings and the support of global carriers like QBE and Tokio Marine. By aligning incentives and arming specialists with real-time data, Accelerant makes it easy for small and midsize businesses to get the coverage they need to keep growing. Why Accelerant Our incredible team is united by the mission to make insurance work better — for everyone. We're a fully remote, high-trust team where engineers, data scientists, and insurance experts work side-by-side to ship in weeks, not years. Every model trained and feature released unlocks protection for thousands of small businesses and proves that centuries-old markets can run on modern data. We back bold ideas with meaningful equity, flexible schedules across North America and Europe, and a culture built on curiosity, autonomy, and clear results. If you love tackling hard problems, moving quickly, and seeing your work matter every day—join us.